DEAR MAN: Making Yourself Heard
This interpersonal effectiveness skill helps you assert your boundaries, and get yourself heard and understood.
Describe the current situation (if necessary). Stick to the facts. Tell the person exactly what you are reacting to.
Example: âYou told me you would be home by dinner but you didnât get here until 11.â
Express your feelings and opinions about the situation. Donât assume that the other person knows how you feel.
Use phrases such as âI wantâ instead of âYou should,â âI donât wantâ instead of âYou shouldnât.â
Example: âWhen you come home so late, I start worrying about you.â
Assert yourself by asking for what you want or saying no clearly. Do not assume that others will figure out what you want. Remember that others cannot read your mind.
Example: âI would really like it if you would call me when you are going to be late.â
Reinforce (reward) the person ahead of time (so to speak) by explaining positive effects of getting what you want or need. If necessary, also clarify the negative consequences of not getting what you want or need. Remember also to reward desired behavior after the fact.
Example: âI would be so relieved, and a lot easier to live with, if you do that.â
Keep your focus on your goals. Maintain your position. Donât be distracted. Donât get off the topic.
âBroken recordâ: Keep asking, saying no, or expressing your opinion over and over and over. Just keep replaying the same thing again and again.
Ignore attacks: If another person attacks, threatens, or tries to change the subject, ignore the threats, comments, or attempts to divert you. Do not respond to attacks. Ignore distractions. Just keep making your point.
Example: âI would still like a call.â
Appear effective and competent. Use a confident voice tone and physical manner; make good eye contact. No stammering, whispering, staring at the floor, retreating. No saying, âIâm not sure,â etc.
Be willing to give to get. Offer and ask for other solutions to the problem. Reduce your request. Say no, but offer to do something else or to solve the problem another way. Focus on what will work.
Turn the tables: Turn the problem over to the other person. Ask for other solutions.
Example: âHow about if you text me when you think you might be late?â âWhat do you think we should do? . . . I canât just stop worrying about you [or Iâm not willing to].â
Describe the current interaction.
If the âbroken recordâ and ignoring donât work, make a statement about what is happening between you and the person now, but without imputing motives.
Example: âYou keep asking me over and over, even though I have already said no several times,â or âIt is hard to keep asking you to empty the dishwasher when it is your month to do it.â
Not: âYou obviously donât want to hear what I am saying,â âYou obviously donât care about me,â âWell, itâs obvious that what I have to say doesnât matter to you,â âObviously you think Iâm stupid.â
Express feelings or opinions about the interaction.
For instance, in the middle of an interaction that is not going well, you can express your feelings of discomfort in the situation.
Example: âI am sorry I cannot do what you want, but Iâm finding it hard to keep discussing it,â or âItâs becoming very uncomfortable for me to keep talking about this, since I canât help it. I am starting to feel angry about it,â or âIâm not sure you think this is important for you to do.â
Not: âI hate you!â, âEvery time we talk about this, you get defensive,â âStop patronizing me!â
Assert wishes in the situation.
When another person is pestering you, you can ask them to stop it. When a person is refusing a request, you can suggest that you put the conversation off until another time. Give the other person a chance to think about it.
Example: âPlease donât ask me again. My answer wonât change,â or âOK, letâs stop discussing this now and pick it up again sometime tomorrow,â or âLetâs cool down for a while and then get together to figure out a solution.â
Not: âWould you shut up?â âYou should do this!â, âYou should really calm down and do whatâs right here.â
When you are saying no to someone who keeps asking, or when someone wonât take your opinion seriously, suggest ending the conversation, since you arenât going to change your mind anyway. When trying to get someone to do something for you, you can suggest that you will come up with a better offer later.
Example: âLetâs stop talking about this now. Iâm not going to change my mind, and I think this is just going to get frustrating for both of us,â or âOK, I can see you donât want to do this, so letâs see if we can come up with something that will make you more willing to do it.â
Not: âIf you donât do this for me, Iâll never do anything for you ever again,â âIf you keep asking me, Iâll get a restraining order against you,â âGosh, you must be a terrible person for not doing this / for asking me to do this.â
- from DBT Skills Training Handouts and Worksheets (2015) by Marsha M. Linehan, pp. 125-7.