My dad used to work for Vodafone and likes to tell a story about when he was working on a voicemail transcription service.
And there was a woman there who was some form of disability advocate (it was the 90s so her existence in the company was a minor miracle) and apparently she completely blew his mind on that project.
See, he'd imagined that this service was exclusively gonna be for deaf people. Obviously very useful for the very small number of people who couldn't hear their phone, but why would you even own a mobile phone if you couldn't hear?
But she described to him all the times he might want to read a message instead of listen to it. Maybe he was in a loud football crowd. Maybe there was important info that he needed to copy down that was spoken too fast. Maybe he was holding his sleeping newborn (me) and didn't want his phone to be loud and wake them up.
This doesn't feel as revolutionary as all that to those of us that have only ever known phones with the ability 'send text message', but given the timing and placement of this conversation I wonder if this woman and this project is *part of the reason text messaging exists*. The first text (SMS) message was sent by Vodafone UK in 1992 - where + when this conversation was happening - and then for a long time it was supported exclusively for 'messages from the carrier', and this project was an early potential extra use of the SMS protocol.
So Yeh, building for disability is kinda handy..
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