Today a woman pulled through drive thru. After examining the menu, she asked, "What's the difference between the blended version and the iced version of that drink?"
My barista on the headset tried. "Uh...one's blended and one's...not."
A note of impatience. "But how are they different?"
My barista turned to look at me.
I switched on my mic. "The blended version is more like sweet treat milkshake vibes and the iced version is better if you're looking for a caffeinated going to work moment."
And somehow it was the correct answer.
Half of my job is responding to nonsense with nonsense and I think it's truly beautiful that that's communication.

















