Theoretical Thinker

nature is healing

My orthodontist tells me I can make an appointment with the surgeon. I call the surgeon. They tell me I need a new referral. I call the orthodontist. They do a referral. I call the surgeon. Referral didn't come through. They tell me about their special unique system we have to use. I call the ortho again and walk them through the referral. I call the surgeon. They say the referral was missing some details so they have to do it again. I call the ortho.

The insurance company calls me about repair shops. I give them the name of the repair shop which I already gave them yesterday. They say they're not in their system but I can use them, but I have to call the repair shop to ask them to contact the insurance company. I call the repair shop and they say the insurance company is supposed to email them.

And there was a woman there who was some form of disability advocate (it was the 90s so her existence in the company was a minor miracle) and apparently she completely blew his mind on that project.

See, he'd imagined that this service was exclusively gonna be for deaf people. Obviously very useful for the very small number of people who couldn't hear their phone, but why would you even own a mobile phone if you couldn't hear?

But she described to him all the times he might want to read a message instead of listen to it. Maybe he was in a loud football crowd. Maybe there was important info that he needed to copy down that was spoken too fast. Maybe he was holding his sleeping newborn (me) and didn't want his phone to be loud and wake them up.

This doesn't feel as revolutionary as all that to those of us that have only ever known phones with the ability 'send text message', but given the timing and placement of this conversation I wonder if this woman and this project is *part of the reason text messaging exists*. The first text (SMS) message was sent by Vodafone UK in 1992 - where + when this conversation was happening - and then for a long time it was supported exclusively for 'messages from the carrier', and this project was an early potential extra use of the SMS protocol.