when you go to a doctors office their favorite thing to do is tell you "okay check out at the front desk" when you're done. and the front desk tells you ummm you can just go! and you're like don't I have a copay? and they're like we don't know, we have to ask your insurance company first. and you're like well my insurance card says the copay is $30, can I just pay it right now while I'm standing in front of you? there's a card reader right there on the desk. and they're like nooo we have to send a representative on horseback during the next waning moon to meet with their claims adjusting associate director of benefits management and client services in the secret glade to negotiate. and you're like oh okay and go home. and you get twelve emails asking you to take a survey about your experience




























