the secret third option

I work in tech, and much of what I do is support sales reps within the company by resolving errors with the software they use.

There is one sales rep who, every single time I send her a message or email with extremely specific instructions that will resolve her issue, does something completely different from what I tell her. Every time. Without fail. It is so glaringly obvious that she has never read even a single word that I have written to her.

So one day, she sends me a message that says little more than "(software) is broken, help"

So I do my standard song and dance of asking her what she's trying to accomplish, and what specifically is stopping her from doing that. And eventually, after much unnecessary back and forth, she tells me there's an error message. I ask her to send me a screenshot of the error message. She does.

The error message basically says, "these two required fields are blank. To resolve this, please fill in these two specific fields, and then click save."

So I take a few deep breaths.

Then I lie to her.

I message her back, saying "hey yeah, for some reason it's not loading that screenshot on my end. Could you type out the full text of the error message for me?"

She does.

I ask her if she still needs help.

Client is reporting that Some Thing Program doesn't work. I ask if there's an error message with further information about what's not working. Client says "no". I go over and ask Client to open Some Thing. Client double-clicks on the icon for Some Thing, it starts to boot, an error message dialog flashes up on screen, Client closes error message before I can read it, Thing closes after the error.

"What did that error message say?" I ask.

"What error message?" asks Client.

I tell Client to open the Some Thing again and then not click anything else. Client opens Some Thing, error message appears, Client clicks it away again.

I tell Client to stand up, step away, and give me physical control of the computer. I open Some Thing, start looking at the error message without closing it, and Client says "You should close that." I tell Client that I am reading the error message. Client is apparently accustomed to treating error messages as a kind of spam email that should be deleted as fast as possible, and gets agitated that I'm reading it.

I read the error message. It tells me what the problem is. I fix the problem. Some Thing works now.

---

Later, I start thinking about how such an error message might perhaps be engineered to be more attention-grabbing and close-resistant as a way of making people read it. It's not important for some random program here, but there are more important systems (medical, etc) where it would be reasonable to demand the user's attention because people's lives depend on paying attention to the error message.

She was a computer programmer / analyst, a... Long Time Ago. Called in for a system she'd installed before, the office folk said they kept having problems where it Didn't Work Right (no error, a malfunction)

She investigated, and told them that could only happen if they did 3 specific things in a specific order, which they should not ever do.

So, she asked, did they ever do that?

No! Of course not, was the answer.

So she made a couple of small changes, packed up and said that should be fine, but they should call her if there were problems.

The next week

She had a call saying "We're getting a strange error message on the system, can you help?"

She said, of course, can they tell her the error?

And the message was:

Though the one instance where he could reasonably get promoted would be in the event that 1) Mustang has some sort of opening in his sector and 2) Mustang feels like being a dick.

“Hey Fullmetal, long time no see.” “Yeah yeah Al and I are in a rush. We wanted to leave Central an hour ago so hurry up and spit it out what’d you call me here for?” “Oh don’t worry it’s good news. Wonderful news. You’re really making your way in the world. See Lieutenant Colonel Davis transferred recently to Southern Command–” “Oh no.” “–Which means there’s a spot for Lieutenant Colonel open here.” “No no no you didn’t.” “Longer hours, more responsibilities, sure. But better pay, and you’d get in good with some high-ranking people, assuming you know how to brown-nose.” “I will literally kick your ass, Mustang.” “For what? Brightening you future?” “No really I will kick your ass if you’re being real here–” “Is that a challenge, Lieuuuutenant Colonel Elric?” “I swear to God Mustang if you a c t u a l l y  d i d…”

This frustrates Mustang for some time, at least until Mustang discovers he actually is in possession of a real threat against Ed: Promotion.

This confuses a lot of people, who overhear fights between Ed and Mustang that end with Mustang menacingly discussing the better healthcare benefits of Lieutenant Colonels. Or the nicer pay. Or the guaranteed apartment housing in Central. 

Most soldiers start theorizing this is some kind of back-hand threat. Something like “You know Elric, you’re under consideration for Lt. Colonel and would get all these nice things. But if you’re going to be difficult, maybe we’ll give these to someone else? Think of what you’d be missing out on.” 

This theory loses all of its credibility one afternoon when Mustang’s soldiers overhear a loud, heated argument between the two of them from inside Mustang’s office. It ends with the sound of Mustang slamming both his hands down on his desk, kicking his chair back, and shouting, “I SWEAR TO GOD FULLMETAL IF YOU DON’T SHUT UP I WILL PROMOTE YOU!”

Mentors in Deltarune are either a dead old man or an anime twink trying to fuck your dad

Alternatively:

לפעם ששלחתי לחברים שלי את התמונה הזו

“this isn’t true because the ex-friendship that traumatized me ended explosively after they were mad at me and never told me why” that’s not good. they shouldn’t be doing that

“i don’t think this is true because my current friend group is constantly icing me out until i figure out what ive done to upset them and properly apologized without being told” hey thats not good. they should not be doing that