1-800-are-u-mad-at-me

Working in retail is really fun, and the times when major fuck-ups happen, they can be either anxiety-attack inducing, or make it possible to get through the rest of your god-awful shift with a smile depending on the customer. My all-time favorite absolute fuck-up is as follows:

This kind woman is just doing her thing. She scans her membership card from her keychain. The register beeps to acknowledge the scan. We continue as usual. Neither of us notice right away, but after I’ve scanned a few more items, I hear a very quiet, “Um,” from the lady, very polite. I look at her. She is looking at the screen of my register, blinking. I, too, look.

And lo and behold. There is a charge of over four-thousand dollars ($4,000) worth of garlic bread staring us in the face. There are no words for a minute. We’re just… in awe. How did this happen? How the hell did this happen?

She didn’t even have garlic bread in her cart.

I sputter a partial apology - I was incapable of forming actual sentences in the moment - and try to void the garlic bread. Since there was no garlic bread to scan, I try to manually remove $4,000-some from this transaction.

Well, the registers don’t like it when you try to void off more than five dollars ($5) from a transaction, so naturally it pings my manager for confirmation, but she’s not by her pager.

At this point, both myself and the lady are just… dumbfounded. She’s not even mad. I’m not even all that embarrassed. Both of us are just looking at the screen. There’s a bit of laughter, but it’s mostly just… confusion.

I have to call through the whole store for my manager on the intercom because she’s not answering. She shows up, ready to override and void it, when she too, sees what exactly is being voided.

“What… did you do?”

“I genuinely. Have literally. No. Idea.”

She voids it, and I go to finish the transaction and tell the woman her total (minus the garlic bread). My register pings. It tells me that she hasn’t scanned her membership card. Odd. I distinctly remember her doing that. The woman goes to scan her card again, and I notice that her library card is stuck to her membership card. I tell her gently, and she separates the two and scans her card.

My manager, hovering nearby still, sees this and says, “I think it mistook the barcode of her other card for garlic bread, and the remaining digits were read as the price.”

And that’s when the laughter really came over us. There were no hard feelings at all. In fact, the woman was incredibly glad that the receipt still showed the garlic bread and the voiding of. I will remember it until the end of time, my only regret in the entire situation being that I didn’t take a damn picture, because she has proof and I don’t. But I swear to God it happened.

"no"

Really Big Coin Skrekkøgle

This is our Really Big Coin. It is big because it makes other things look small when photographed next to it. Actually, it is a 20:1 replica of the EUR 50-cent, you see it being milled out here. We needed to do quite a bit of sanding, lacquering and smudging to obtain the desired look and some climbing to get into required shooting position (you need to get up real high to take good pictures). The result is a short series of photographs, attempting to visually scale down real-sized objects.

Highlights include:

For your first two years (when you were small) you lived in a foster home with people who raised you into a very polite young man. Two is like you plus me, that's what two is.

Some people adopted you before me and they called you Timmy (which is a stupid name) and they returned your ass almost immediately because you were so annoying at that age.

Like think about how annoying you are right now at seven years old, but way worse.

I'm better than them though, I don't call you Timmy and I wore earplugs to bed for three years because you love to scream at bedtime. Earplugs are like when I roll over and go back to sleep even when you are yelling so so so loud.

I got you at a time in my life when I was really sick (being sick is like when I'm up late because I'm throwing up and you are a very handsome good boy who sits with me) and they had to put me asleep for a procedure. A procedure is like what happened to you when they put you asleep and took your balls away.