Cute and Small and Ready to Brawl

I work in tech, and much of what I do is support sales reps within the company by resolving errors with the software they use.

There is one sales rep who, every single time I send her a message or email with extremely specific instructions that will resolve her issue, does something completely different from what I tell her. Every time. Without fail. It is so glaringly obvious that she has never read even a single word that I have written to her.

So one day, she sends me a message that says little more than "(software) is broken, help"

So I do my standard song and dance of asking her what she's trying to accomplish, and what specifically is stopping her from doing that. And eventually, after much unnecessary back and forth, she tells me there's an error message. I ask her to send me a screenshot of the error message. She does.

The error message basically says, "these two required fields are blank. To resolve this, please fill in these two specific fields, and then click save."

So I take a few deep breaths.

Then I lie to her.

I message her back, saying "hey yeah, for some reason it's not loading that screenshot on my end. Could you type out the full text of the error message for me?"

She does.

I ask her if she still needs help.

Client is reporting that Some Thing Program doesn't work. I ask if there's an error message with further information about what's not working. Client says "no". I go over and ask Client to open Some Thing. Client double-clicks on the icon for Some Thing, it starts to boot, an error message dialog flashes up on screen, Client closes error message before I can read it, Thing closes after the error.

"What did that error message say?" I ask.

"What error message?" asks Client.

I tell Client to open the Some Thing again and then not click anything else. Client opens Some Thing, error message appears, Client clicks it away again.

I tell Client to stand up, step away, and give me physical control of the computer. I open Some Thing, start looking at the error message without closing it, and Client says "You should close that." I tell Client that I am reading the error message. Client is apparently accustomed to treating error messages as a kind of spam email that should be deleted as fast as possible, and gets agitated that I'm reading it.

I read the error message. It tells me what the problem is. I fix the problem. Some Thing works now.

---

Later, I start thinking about how such an error message might perhaps be engineered to be more attention-grabbing and close-resistant as a way of making people read it. It's not important for some random program here, but there are more important systems (medical, etc) where it would be reasonable to demand the user's attention because people's lives depend on paying attention to the error message.

She was a computer programmer / analyst, a... Long Time Ago. Called in for a system she'd installed before, the office folk said they kept having problems where it Didn't Work Right (no error, a malfunction)

She investigated, and told them that could only happen if they did 3 specific things in a specific order, which they should not ever do.

So, she asked, did they ever do that?

No! Of course not, was the answer.

So she made a couple of small changes, packed up and said that should be fine, but they should call her if there were problems.

The next week

She had a call saying "We're getting a strange error message on the system, can you help?"

She said, of course, can they tell her the error?

And the message was:

For the folks curious about templates, these are the shapes I cut from cardboard. I added a couple little pieces of cereal box cardboard as structural support in various points, like the bridge of the nose and behind the beak. Also, I ended up cutting the forehead piece a little smaller, which I marked on the paper, but I kept the template size in case you want to see how it originally looked.

It's a completely different piece of wearable art. It has a different soul. It has a different feel.

Bear's mask templates! I just want to stress that our masks are extremely low tech and budget friendly. They're made out of cardboard, hot glue, and fleece, with an elastic band in the back. I used a little sheer black fabric I had leftover from my terror bird costume for the eyes.

Fleece and felt are very forgiving fabrics and you can basically just cut a single large piece and stretch it to fit, gluing it to the cardboard one small section at a time. The fabric was the only purchase we made for these, and it was in the form of thrift store blankets.

this was all stuff i had lying around, most of it was obtained for other craft projects that i haven't yet gotten around to

Water is way more hydrating than soda, but soda is more hydrating than nothing. A balanced meal is way more nutritious than ice cream, but ice cream is more nutritious than nothing.

Something is better than nothing. Some hydration is better than no hydration. Some nutrients are better than no nutrients. Some produce is better than no produce.

I wanted to use what ‘reach’ I may have here to share the Carolina Wildlife Center’s urgent plea for donations. If they are unable to raise $75,000 to cover ongoing and future care of their wildlife patients, the center will have to close July 20th, 2026. The services provided by CWC to the community are incredibly valuable, and without them, many wild animals will suffer without the care they need.

Original post

CWC has officially surpassed their goal in one day and can remain open!! Thank you to everyone who pitched in, shared, offered commissions for donations or otherwise gave your time & energy to support this organization.