Untitled

What I learned is that there is an inflexible rule about how people interact with systems. If your system would work perfectly if people Just Would, and yet they Don’t, then your system is bad and you should feel bad. Systems must be built with an eye toward “will people actually do this”?

Recycling was a thing when I was a child. (The 70’s.) In my home in New York State, you could carry recyclables to a recycling center. Nobody did. Now in 2024 Baltimore there is a trash truck that comes every week to pick up my recyclables, and I and my neighbors fill our cans with objects that can be recycled, because a system was developed that was easy for busy people to do, and there’s a lot of social pressure to do it – but the social pressure wouldn’t exist if it wasn’t easy to do. Only the most crunchy granola people bitched at you if you didn’t recycle in 1979, when it required a lot of effort. Now it is considered kind of on par with spitting in the street or leaving a dirty diaper on the diaper changing table in the bathroom instead of throwing it out, if you don’t recycle.

Sword, Korea, 17th-19th century

Working in retail is really fun, and the times when major fuck-ups happen, they can be either anxiety-attack inducing, or make it possible to get through the rest of your god-awful shift with a smile depending on the customer. My all-time favorite absolute fuck-up is as follows:

This kind woman is just doing her thing. She scans her membership card from her keychain. The register beeps to acknowledge the scan. We continue as usual. Neither of us notice right away, but after I’ve scanned a few more items, I hear a very quiet, “Um,” from the lady, very polite. I look at her. She is looking at the screen of my register, blinking. I, too, look.

And lo and behold. There is a charge of over four-thousand dollars ($4,000) worth of garlic bread staring us in the face. There are no words for a minute. We’re just… in awe. How did this happen? How the hell did this happen?

She didn’t even have garlic bread in her cart.

I sputter a partial apology - I was incapable of forming actual sentences in the moment - and try to void the garlic bread. Since there was no garlic bread to scan, I try to manually remove $4,000-some from this transaction.

Well, the registers don’t like it when you try to void off more than five dollars ($5) from a transaction, so naturally it pings my manager for confirmation, but she’s not by her pager.

At this point, both myself and the lady are just… dumbfounded. She’s not even mad. I’m not even all that embarrassed. Both of us are just looking at the screen. There’s a bit of laughter, but it’s mostly just… confusion.

I have to call through the whole store for my manager on the intercom because she’s not answering. She shows up, ready to override and void it, when she too, sees what exactly is being voided.

“What… did you do?”

“I genuinely. Have literally. No. Idea.”

She voids it, and I go to finish the transaction and tell the woman her total (minus the garlic bread). My register pings. It tells me that she hasn’t scanned her membership card. Odd. I distinctly remember her doing that. The woman goes to scan her card again, and I notice that her library card is stuck to her membership card. I tell her gently, and she separates the two and scans her card.

My manager, hovering nearby still, sees this and says, “I think it mistook the barcode of her other card for garlic bread, and the remaining digits were read as the price.”

And that’s when the laughter really came over us. There were no hard feelings at all. In fact, the woman was incredibly glad that the receipt still showed the garlic bread and the voiding of. I will remember it until the end of time, my only regret in the entire situation being that I didn’t take a damn picture, because she has proof and I don’t. But I swear to God it happened.

➡️ Take a typing test here (and you need an actual, physical keyboard for this):

➡️ 'Typing classes' refers to computer skills classes you might have had in school; you can also count games or other related typing training your parents might have had you do.

➡️ Across 3 different typing test websites*, the (english language) world average typing speed is 40 WPM.