mental chillness

I work in tech, and much of what I do is support sales reps within the company by resolving errors with the software they use.

There is one sales rep who, every single time I send her a message or email with extremely specific instructions that will resolve her issue, does something completely different from what I tell her. Every time. Without fail. It is so glaringly obvious that she has never read even a single word that I have written to her.

So one day, she sends me a message that says little more than "(software) is broken, help"

So I do my standard song and dance of asking her what she's trying to accomplish, and what specifically is stopping her from doing that. And eventually, after much unnecessary back and forth, she tells me there's an error message. I ask her to send me a screenshot of the error message. She does.

The error message basically says, "these two required fields are blank. To resolve this, please fill in these two specific fields, and then click save."

So I take a few deep breaths.

Then I lie to her.

I message her back, saying "hey yeah, for some reason it's not loading that screenshot on my end. Could you type out the full text of the error message for me?"

She does.

I ask her if she still needs help.

Client is reporting that Some Thing Program doesn't work. I ask if there's an error message with further information about what's not working. Client says "no". I go over and ask Client to open Some Thing. Client double-clicks on the icon for Some Thing, it starts to boot, an error message dialog flashes up on screen, Client closes error message before I can read it, Thing closes after the error.

"What did that error message say?" I ask.

"What error message?" asks Client.

I tell Client to open the Some Thing again and then not click anything else. Client opens Some Thing, error message appears, Client clicks it away again.

I tell Client to stand up, step away, and give me physical control of the computer. I open Some Thing, start looking at the error message without closing it, and Client says "You should close that." I tell Client that I am reading the error message. Client is apparently accustomed to treating error messages as a kind of spam email that should be deleted as fast as possible, and gets agitated that I'm reading it.

I read the error message. It tells me what the problem is. I fix the problem. Some Thing works now.

---

Later, I start thinking about how such an error message might perhaps be engineered to be more attention-grabbing and close-resistant as a way of making people read it. It's not important for some random program here, but there are more important systems (medical, etc) where it would be reasonable to demand the user's attention because people's lives depend on paying attention to the error message.

She was a computer programmer / analyst, a... Long Time Ago. Called in for a system she'd installed before, the office folk said they kept having problems where it Didn't Work Right (no error, a malfunction)

She investigated, and told them that could only happen if they did 3 specific things in a specific order, which they should not ever do.

So, she asked, did they ever do that?

No! Of course not, was the answer.

So she made a couple of small changes, packed up and said that should be fine, but they should call her if there were problems.

The next week

She had a call saying "We're getting a strange error message on the system, can you help?"

She said, of course, can they tell her the error?

And the message was:

@jewishvoiceforpeace

"Today marks one year since the death of the People’s Bubbie Shatzi Weisberger. Before she passed, she said, “I’ll fight like hell for a free Palestine until the day I die. Then I’ll keep fighting. Your queer ancestor is with you.”

If you’ve been rising up in solidarity with Palestine these past two months, your queer ancestor is indeed with you, along with countless other antizionist Jewish ancestors. For many, family and community rifts may be especially painful right now. No matter what, you are not alone. Remember that you have a long lineage of elders and ancestors at your back.

Last night, Israel resumed its brutal bombing of Gaza and has already killed dozens of people. Shatzi would encourage all of us to do everything we can right now for a permanent, lasting ceasefire. To mourn the dead and fight like hell for the living.

Shatzi died on World AIDS Day, which was b’sheret ("destined”) because in addition to being a lifelong organizer, she was a nurse for 47 years who cared for people living and dying with AIDS.

From ACT UP’s organizing to end AIDS to the movement for Palestinian freedom, we honor the ancestors and movements who made us possible."

Love, grief, and magic in the mundane

If you non-black, reblog this when you see it and if you only see one or two additions on the stack, check comments to see if you can reblog a longer version. Pretty much all my shit is free to read/listen to, so send your money to other Black folks in the reblogs instead and help boost their art.

Writing:

Weaving the Stories, poetry compilation

Chasing Uncertainty, poetry compilation/Transfeminist Womanism theory

General longer-form theory can be found at my site, anons.ee

Audio:

Yes, that's the link to get my books. Someone buy them and I hope a TON of you add my books right at the top of your book recommendation lists

Between now and then, I would love your support via ko-fi. Being a writer and a blogger is literally my entire job. I have right around a year to make this my ONLY income before I'm forced into some fucking awful corporate hellscape

So please

1. The court holds Google responsible for statements made by its AI, considering them Google's statements (search engines have limited liability for results in their engine as they're the words of other sites/companies/people), meaning when their AI lies/hallucinates they're liable for the defamation/harm resulting from those statements.

2. Google's defense that customers are generally aware of the lack of reliability and are responsible for fact checking was dismissed. As the court pointed out, that would "significantly diminish" AI Search's stated purpose and it can't be distinguished from Google's business practices/statements as a search tool.

3. Studies have found about 91% of Google's everyday AI responses are accurate, leaving millions of searches per HOUR with potential liability for falsehoods. 56% of correct responses weren't supported by the sources the AI listed. Both of which mean Google is now liable for a LOT more AI "errors."

4. Google was held liable for 80% of court costs in this case and this precedent is expected to reverberate around the world. This is a massive shift from the 3rd-party search provider role Google has previously played and it comes right as they've tied ALL searches to their AI search.