Idiot Manager

holy shit

Walnut was born in a species-recovery breeding program in the 1980′s.  The program had crane chicks hand-raised by human volunteers, and at that time they did not fully understand the measures necessary make sure that the chicks do not imprint on humans and retain their identity as cranes.  

As a result, her keepers believe, Walnut does not recognize other cranes as members of her own species.  

It has not been proven that Walnut killed her previous suitors; however, there is a persistent rumor in the white-naped-crane-conservation community that she did.  

Because this species is highly endangered, and the gene pool of the captive population is small, it’s pretty important for the survival of her species that Walnut A) mate, and B) not kill a bunch of other cranes.  

The actual name of the keeper is Chris Crowe.

They both arrived at the Smithsonian Conservation Biology Institute in 2004.   

Walnut immediately began paying special attention to Chris--and ignoring the eligible male crane in a nearby enclosure.  

Walnut initiated their courtship, performing the opening moves of a mating dance.  

Chris realized that if he reciprocated the mating dance, it might be possible to artificially inseminate Walnut with her participation and consent.  (The process normally involves restraining the bird.)  

It worked!  

Chris and Walnut have had five children, who were raised by other crane couples at the facility--sometimes the biological dad and his mate--both because it’s unclear whether Walnut would accept the chicks as her own, and because Chris is not equipped to be a Crane Dad.  

However, the Institute provides her with artificial eggs to sit on, and Chris takes his turn looking after them.  (This would not work with real eggs because he can’t sit on them properly, but Walnut seems to feel that he is on the job if he just stands over them.)

she has not been PROVEN to have killed her exes, but there is a PERSISTENT RUMOR (really officers she's simply DEVASTATED, she sobs, wearing a new feather boa unfortunately resembling her most recent deceased husband)

His name is Chris CROWE. (Mrs. Walnut Crane-Crowe?)

the mental images of a whole human man learning and performing the crane mating dance, and "sitting" on artificial eggs so she thinks he's performing his duties as a husband and father (and apparently OBJECTS if he does not?)

"chris, buddy, you gotta marry the possibly-murderous crane lady for the GOOD OF THE SPECIES." (alternately: "chris, my man! good news! we found you a very interested lady! She's 36, she's very spirited and independent, she holds a very important and rare status in her society! ...Is there a downside? WELL...")

So he gets a tutor. He meticulously researches her (she's from Moscow, so he'll learn from someone with Ilya's same accent). She's signed to more NDAs than he can count. She has 10 years of experience, she's certified to teach English and Russian, and she has 4.8 stars on MyTutor.

Shane pays her a frankly concerning amount of money to make house calls. Twice weekly, unless he's on the road, she arrives at his apartment to teach him foundational Russian. She gives him workbooks, Russia cartoon recommendation, podcasts for beginners, etc. He tells her he's learning because his boyfriend is Russian and she outlines a course that focuses on domestic language first (as opposed to travel or business). She even teaches him what she calls a 'culture course' with lessons on Russian music, food, and various traditions.

She's only a few years older than Shane and he actually finds himself looking forward to her visits. At this point, she's the only person other than his parents that knows he has a boyfriend.

About 4 months in, Shane finally feels comfortable enough to ask about what he'd been very excited about learning.

"You want me to teach you how to talk dirty to your boyfriend?" Ekaterina raised an eyebrow.

"Um," Shane blushed. Was this a little too far? Was this inappropriate to ask of a tutor? "Yes? If - If that's okay, I mean."

A slow smirk spread over her face. "This will be fun. Fun for me, now. Fun for you, later."

"I made a list," Shane admitted. He wasn't going to back out now, he put a lot of thought into his list. He turned to it in his Russian notebook and handed it to her.

She scanned over it indifferently. "You will use all this in one night?"

"Yeah, probably. Is it too much?"

"It is good you have a Russian man," Ekaterina said. "They have good stamina. Mostly, anyway."

And while it was a little embarrassing for Ekaterina to correct his pronunciation of please let me suck your cock, it helped that she seemed just as comfortable with that as there is tea on the stove.

I think people also often forget that power dynamics don't always fully favor the customer, and sometimes power dynamics can be tilted in the favor of the customer service worker and subsequently abused. Able bodied customer service workers can be, and often are, ableist to disabled customers. White customer service workers can be, and often are, racist towards customers of color. Customer service workers who are men can be, and often are, sexist towards customers who are women. Customer service workers who are non-immigrants can be, and often are, xenophobic towards immigrant customers. Shall I go on? That's obviously not an exhaustive list and I could very well go on.

When I worked retail I had a co-worker scream at a little old lady and kick her out of the store because she spoke to him in a language he didn't speak. I saw her face as she was leaving and she looked so shaken up like she was about to cry. I've overheard so many of my co-workers calling customers racial slurs behind their back. Once again, I could go on, but I feel like my addition here is already getting long enough.