#aidet

For a number of years, I was blessed to engage in the military health care space. Much of the focus on teaching and coaching heart and mind communication. The process was challenging and yet oh so rewarding.Both And.Working in this space was truly a blessing. But as I am sure many have experienced, there are times when you are physically and mentally drained while living your purpose.On one of…

A number of years ago, I was brought into a VA Hospital to deliver a series of heart and mind communication workshops. And I remember one particular session … Prior to beginning, as I stood at the entrance to the room greeting participants as they arrived, I met two combat engineers who, it was very clear, were “volun-told” to be there. At the start of the program, one of these combat…

Connecting at a heart and mind level with all those we lead and serve

“You exude love.”

For many years, I have been fortunate to lead & serve and teach & coach within military healthcare institutions. And on this particular day, I was truly blessed as this tough marine shared the “you exude love” message with me.

We had just spent ninety minutes together (with many other healthcare leaders) as I taught a communication framework that positions each of us to connect…

To Help – To lead – To Serve

I am blessed with the opportunity to teach heart and mind communication to healthcare leaders, physicians, nurses and staff across the country.

Communication which leads to improved patient safety, employee safety, experience, satisfaction, quality, clinical and non-clinical outcomes plus better engagement, activation, ownership, connection. Communication which brings humanity, compassion,…

Lead with your heart

As I enter a hospital elevator the other morning to head up to the floor in which the room I am to teach in is located…

An older woman walks on behind me.

I ask her which floor she is heading to.

And we talk a bit.

And as I arrive at my floor … she says …

“Your smile this morning is going to get me through the tough battles I am to face today.”

Lead Serve Love Be kind Always All ways

You never…

A few years ago, I wrote the piece “Love: A measurable, actionable solution to healthcare“.

This piece was based on the learnings from a visit with my 94-year-old Mémère.

My Mémère has passed away now and this past Thanksgiving we were reminiscing about her. (We being my aunt (Mémère’s oldest daughter) and I).

And my Aunt shared the following relative to one of Mémère’s last healthcare…

It was 3:00 am.

And as I scanned my hospital room … DARKNESS.

I was alone.

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Back in 2001

I was the COO for a military healthcare program, and as I was flying across the country to attend system meetings I began to feel something was wrong.

By the time we land, I can barely walk, and I can barely breathe.

Eventually I make it back to Maine and I am transported to the hospital.

And as I…

Initially published by …

“You people need to remember something, Tom.”

“Yes?”

“Tell me, do you conduct patient satisfaction surveys?”

“We sure do.”

“Now remember, I have worked for a very long time. I am clued in.”

“Tell me more.”

“I bet the numbers look pretty good. Especially for your military program. True?”

At this point, I wondered what she was getting at, and replied:

“I believe a score on…