#dhlg

There are currently many tools, tactics, frameworks, approaches, strategies, and more in play throughout healthcare designed to improve outcomes and achieve the entirety or various aspects of the quintuple aim: + Patient Experience+ Clinical Outcomes+ Lower Costs+ Clinician Well-being+ Health Equity And yet… – Nationally there has been no improvement in patient experience since 2016 (with a…

1. Do your team members respect you? 2. Do they trust you? 3. Do you live with honor and integrity? 4. Do you love them? 5. Do you love them in words and in loving right-action? 6. Do you climb each and every mountain to care for your team, because you truly care? To achieve “yes” on #1 and #2, we must achieve “yes” on #3, #4, #5, #6. And to achieve “yes” on #3, #4, #5, #6, we must open…

Yesterday, I read an article in Becker’s Hospital Review where a senior level person in healthcare stated: “As we continue to emerge from the pandemic, relationships must be restored for any organization to be successful financially.” We must restore relationship for financial gain? We must provide compassionate care to improve our bottom line? We must be empathetic for financial reward? We…

With March Madness just around the corner, and inspired by a wonderful, important, and related LinkedIn post by Amy Olmedo, which resonated so greatly as Amy describes brilliantly how she leveraged the game within the game of basketball for the benefit of the young girls she coached … CHECK AMY’S POST OUT HERE. And with so many children currently hurting with many resorting to self harm and…

There is a great deal of appropriate focus on, and resource commitment to, improving patient experience. And yet, nationally HCAHPS scores have not improved since 2016. (Similar to patient safety over the past 22 years — since the publication of To Err Is Human in 2000 and in 2001 the publication of Crossing the Quality Chasm.) We have implemented financial incentives to achieve change —- and…

Healthcare without Love is HealthBUSINESS Healthcare with Love is HealthCARING As healthcare leaders we have a choice … I choose LOVE And yes, as a former healthcare CFO … I choose the quintuple aim over optimizing financial aims I choose values-based care over value-based care I choose community health over revenue maximization I choose health equity over shareholder equity Yes, I…

“I will never forget that cup of coffee”

Ryan Estis in this video shares a wonderful story and an important message. ♥️ Please listen in, you will be glad you did. I met my “Lily” at the Detroit airport a couple of years ago and shared that story as part of a Gratitude Moment for the Gratitude Symposium hosted by Quint Studer and The Gratitude Group, and she impacted me greatly. You can listen in HERE. We each have the opportunity…

Tom Dahlborg Recognized as Healthcare System Disruptor

Such a juxtaposition today … To be recognized as a “disruptor” in healthcare by Authority Magazine … which is wonderful and humbling and so very much appreciated. And also, to be recognized as a “disruptor” in healthcare because I seek to bring love and compassion back into healthcare … which is actually a bit sad. I am still processing the juxtaposition, but in the meantime, thank you so very…