#hcahps

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Updated HCAHPS Survey for Patient Satisfaction Released

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Please answer the questions in this survey about your stay at the hospital named on the cover letter.  Do not include any other hospital stays in your answers. YOUR CARE FROM NURSES 1. During this hospital stay, how often did nurses give you turkey sandwiches? [Never, Sometimes, Usually, ...

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Doctors Mandated to Rub Patients' Bellies to Improve Patient Satisfaction Scores

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PENSACOLA, FL - In an effort to bolster patient satisfaction scores, doctors at Sacred Heart Health System have been mandated to rub patients' bellies, say "Good patient, good patient!!" and give them a treat, according to sources. "This past year's HCAHPS scores were below expectation,...

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Small damage can lead to big risks in healthcare settings. Torn or worn curtains may compromise patient privacy and infection control standards. Fast professional repair keeps your facility safe, compliant, and ready for quality patient care.

The patient experience coach, under tremendous pressure from those in leadership roles at her company to raise HCAHPS scores at this Philadelphia hospital, berated a nurse leader until she broke down in tears and then completely shut down. Already at full capacity. Already morally injured. Already doing more with less. Already hurting. This dedicated nurse was further harmed.“Since 2016, the…

I read the headline-“New Data Finds Patient Experience Hits a Five-Year High, Though Inequity and Generational Differences Remain”-with hope for the details of the “new high” to marry the lead, while understanding we still have much work to do to eliminate all inequities. “Lies, Damn Lies, and Statistics.” – Mark TwainA key data point from the report not necessarily alluded to in the lead:*…

As we all have seen, and many have experienced, the Patient Experience overall rating has not improved since 2016 (and has worsened most recently) even as more and more money has been invested in change.Similarly, patient safety has only improved slightly over the past 23 years — since the publication of To Err Is Human in 2000 and in 2001 the publication of Crossing the Quality Chasm.Key…

Earlier this year, I read an article in Becker’s Hospital Review … https://lnkd.in/ghxSJmdb … where a senior level person in healthcare highlighted the importance of relationships “to be successful financially.” And I remember thinking … 1.) We see many in healthcare seeking to leverage the brilliance of such resources as the “Compassionomics” book, and Helen Reiss’ empathy research, and…

When I was working at Harvard Community Health Plan (later Harvard Pilgrm Health Care) back in the early 90’s, and building and implementing what was referred to at the time as “quality-based incentive programs” (now value-based reimbursement and other financial incentive models)… I remember one of our Medical Directors saying to me, “We dictate how medicine is practiced by how we pay…