When Motherboard used Koko’s peer support tool, one of the four options offered by the chatbot, it asked us if we needed help with "Dating, Friendships, Work, School, Family, Eating Disorders, LGBTQ+, Discrimination, or Other," then asked us to write down our problem and tag our "most negative thought" about it, then sent that information to someone else on the Koko platform. The advice that Koko gave about a non-communicative partner was, “You should just dump him if he’s not texting you. Just tell him he sucks.” Generally, people seeking help on the Koko platform are also asked anonymously give advice to other users on Koko. Immediately after asking for help ourselves, we were given the following conundrum to solve, posted by another user: "i feel so exhausted. im autoromantic and autosexual and struggling to cope. i keep going though periods of being comfortable with my sexuality and my relationship with myself, but right now im struggling. i feel disgusting and narcissistic for loving myself. only yesterday i was feeling happy that i knew i love myself and now im just tired and sad. ugh :(( I’m a loser."
“If this is the way entrepreneurs think they can establish AI for mental diseases and conditions, they had best plan for a launch filled with backlash, lawsuits, condemnation and criticism,” said Caplan, the NYU ethicist. “All of which are entirely earned and deserved. I have not in recent years seen a study so callously asleep at the ethical wheel. Dealing with suicidal persons in this way is inexcusable.”
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