“Because the truth is, tech doesn’t have an image problem. It doesn’t have a message problem. It has an intention problem. What’s wrong with the axe murderer who broke into my house is not that he hasn’t successfully persuaded me to buy into his narrative. What’s wrong is that he’s trying to kill me with an axe. Similarly, when you launch a product that’s designed to put millions of people out of work, block access to sources of verifiable truth, replace human creativity with slop, and lower the barriers to every sort of atrocity, the problem isn’t that you haven’t told the public a good story about those things. The problem is that you are trying to do them.”
— The 40 Most Rage-Inducing Problems in Tech
Since you don’t respect my opinion anyway, quit pestering me to fill out a survey after every single consumer experience. I keep wondering who looks at these surveys. Is the CEO sitting in his wood-paneled office, reading each individual response on an old-timey stock ticker? If so, you can keep doing this. If not, I rate this experience zero stars out of infinity.
