The Zo-Fi System

"The hat is customizable," he said, struggling with the velcro patch on the front. "If I need it, I have an ICE one too. I pick based off the business i walk into."

"Customizable is an important hat descriptor," I said. "what can I get you?"

"You wouldn't believe how offended people get these days," he said. "And I'm supposed to do something about it if you're offended? You chose to be offended!"

"We all have hundreds of thousands of decisions everyday," I said. I thickened my accent. "That's what my stepdad always said. But I can make one easier - we have a delicious Ethiopian roast available."

"Like if I told you you have a bull ring," he said, "because bulls have rings in their noses. Is that offensive?"

I laughed. "I've heard that before."

"It's a joke, but people get offended. Maybe you're offended."

I looked at him. I smiled. "You aren't trying to offend me though, right?"

Of course he was. I was being friendly and the friendlier I was, the faster he switched topics. He was saying anything inflammatory he could think of to see if I'd take the bait. After about 20 minutes of my redirecting and deescalating, he settled into a more normal interaction. He took up too much of my time showing me a product I'd feigned mild interest in to get him to stop talking about getting accused of inappropriate behavior at work. When we finally disengaged, he spent 10 minutes trying to catch my eye again. When he failed, he left.

There's this new breed of customer who insists on trying to incite political conversation through their clothing and, when that doesnt work, their snide little comments. If I owned my own business, maybe I would have given the guy the fight he wanted. But I work for a corporation and I love paying my bills so I deescalated.

me: yeah i know, they’re all primary colors, it’s perfect

When you go for an MLS (Master’s of Library Science, which is a thing, and which is usually required for “professional-level” library work [which is also a weird and contentious concept that I won’t go into here]), one of the things you study is the organization of information. This deals with how to determine what a book or other material is “about"—a concept we tongue-in-cheek call “aboutness"—and how to convey that to a potential user of the item and make it easy for them to find. Things like keywords and subject headings, do I put this book about how often wild birds attack aerial drones in with books about birds or with books about technology, if its a fictional novel do I put fantasy in it’s own section or mix it in with all of the other fiction, so on and so on.

OP is organizing books by how they would look for them. OP’s partner is thinking in terms of aboutness. This is a system that works for OP because it’s their personal library: they know basically what books they own and they only own books that are relevant to them, and if they know what the book looks like, that can be a quick way to find it.

In a library that assumes the public (or people who do not own that particular collection of books) are using the collection, that doesn’t work. Books are often re-issued in multiple covers, or re-bound in new covers when they get worn out, and if the user doesn’t know what the book looks like or is expecting a different cover, they’re lost. That’s why non-personal libraries used standardized cataloging systems like the Dewey Decimal System or Library of Congress System to organize a book by what it’s “about”, and then put books about the same or similar topics together, marked with labels and signage so a person unfamiliar with the book or collection can find their way to it.

Basically, OP’s system works for their own personal library, because it’s best suited to how the primary user—OP themselves—looks for books. OP’s librarian partner is coming from a background of thinking in terms of a public-facing collection, where aboutness is the key criteria and communicating it to a user unfamiliar with the collection is the priority.

Couldn't make it back to the shelter by lights out because they have a job that goes past 8pm

Shelter is tied to a religious institution that mandated specific prayer and weekly church services in exchange for a bunk. Not everyone can lie or violate their own religious beliefs for a cot for the night.

Got yelled at or abused by staff