Making this its own post so I can reblog it away from its original drama, but a lot of people have been asking about tricks to help loved ones who chronically overapologise, so I figured Iâd go over my favourite.
Itâs amazing how often people apologise to express a sentiment of gratitude. It could be for myriad reasons, habit, not knowing other ways to express themselves, being afraid grace will be taken away for not making themselves small enough. This leads to difficult situations as receiving those apologies can be very awkward, and that awkwardness can get in the way of being an effective help to them.
My favourite way around this isnât a flat âitâs alrightâ or âyou dont need to apologiseâ. Them struggling to believe itâs alright is why weâre here and theyâre apologising because theyâre making an earnest attempt to communicate something, so in a sense they do need to.
What I do is look at what theyâre apologising for (âIâm sorry for wasting so much of your timeâ) and look at whatâs being communicated here that could be phrased as gratitude instead. Then Iâll gently offer an alternative such as âDo you mean to say, âThank you for spending so much time with meâ?â
When these feelings are expressed in the form of gratitude, itâs a far less internally damaging train of thought and a more comfortable and useful thing to hear on the outside.
Often I find this is a relief to them because for many people, the apologies were never meaningless patter. They were an earnest attempt to convey information and pain, and finally itâs being treated as something worth listening to instead of a detriment to be sat through or corrected.
Itâs important to remember the following details.
- Sometimes sorry means sorry. This isnât a blanket find and replace. It wonât be every single instance of the word sorry, but it will work for a lot of them.
- Explain what youâre doing. Explain to them how often these sentiments can be interchanged. If you start doing this without communicating youâre very likely to be met with confusion and shrinking and misinterpretation of your goals.
- Build their confidence through this. The goal is that eventually they will one day express gratitude by default in place of the apologising. Sometimes point out that they apologised and let them rework it themselves. Take note of where they succeed at this and congratulate them. Itâs genuinely such a big step.
- Be careful of putting words in their mouth. You want to be wary of yourself, and be sure that the replacements you offer are an accurate interpretation of what they mean to say. In many cases, they wonât have the confidence to correct you, or lack sometimes the clarity to know if youâre right or not. Their ability to correct you will grow with their confidence and trust in you, but never declare that âThis is what youâre feeling.â Youâre not the expert here. Offer everything more as âcould this be what youâre feeling?â Give them as much space to speak up for themselves as you can.
Thatâs the basics of it all. It will take to some slower than others, maybe it wonât take to others at all. But Iâve seen efforts to improve that *day* from some of the people I love the most. No one wants to be seen as a burden, but for people like this, their attempts to escape being seen that way push them deeper. Giving them tools, teaching them how to use them and being patient while they learn will be more effective than being chastised. Every Time (in my humble experience.)
Go forth and make that poor thing say thank you.