just got phone call from my neurologist WHO IS ON VACATION may his name never be erased, basically being like. "ok so your insurance is trying to kill you. I've referred dozens of people to Duke for this and this has never happened. they're being purposefully confusing and sending us all in circles. they keep sending me forms asking ME to agree to pay for your treatment no matter how many times I explain that I am THE REFERRING PHYSICIAN. so here's what you're going to do-" and gave us instructions on what to do when the health insurance corporation is trying to kill you
this is not his job. his job is being my neurologist.
his job is not "call patients after hours while I'm on vacation because I'm afraid if I don't give them this guidance their insurance company might murder them and so even though this isn't my job it feels like a fucking hostage situation"
anyway. he confirmed that the shit my insurance has been pulling for a month and a half is explicitly Trying To Kill The Patient behavior. told us to get everything in writing. sending us a whole packet of every single relevant form and piece of paperwork so we have it all on hand. told us to contact the patient advocate and if that doesn't work, we're going to have to go outside the company entirely and get the state insurance ombudsman involved.
so. that's fun. and a totally productive use of everyone's time and resources. I've had insurance companies be shitty to me but I've never been the Patient They're Explicitly Trying To Kill before. like I've never had them throw this much energy at blocking a procedure this lifesaving. it actually feels even worse than I thought it would!
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