assume people are trying their best, want to be good and treat others well, and that when their behavior doesn’t align with those goals, it’s because of outside factors that are pushing them to their limit

i have a patron who is mean as a snake. won’t respond when you greet her, barks orders at you, and is generally nasty

i couldn’t stand her & dreaded the moment she walked in the door, until i stopped one day & went “wow, to walk around feeling unhappy enough to treat people so horribly every day. what a difficult way to live.”

and so my tactics changed. i made a point to be extra kind & friendly to her. she changed her hair color one day & when i complimented her on it, she was very caught off guard & said “oh, thank you. my whole life i’ve thought i was ugly.”

now we’re at the point where she shows me pictures of watercolor paintings she made & says hi when she walks in the door. she’s not my favorite patron, but she’s perfectly okay. most unpleasant people aren’t inherently rotten, they’re just unhappy & coping with it poorly