Social Media, Part Two, Analysis Activity #1, PH402
After looking at the analysis of both county’s pages, each has their own unique strengths and weaknesses.
San Diego: San Diego’s page has a small following (17,642), relative to San Francisco’s (225,053) which is unusual because San Diego county has over two million more residents than SF. Their page posts daily, which is good and they should continue doing that, but they could post at a more optimal time (between 00-03 GMT which is 4-7pm in San Diego) to get more likes, shares and comments from their users. They also need to vary the types of posts they make, especially including more picture posts and posts with less text (ideally less than 500 words) because users engage more with those two types of posts. The San Diego page needs to interact more with other pages and create a network between county services pages - that way they can promote posts that appeal to different users with different interests. Their top post described the waiving of the adoption fee of county animal shelters for veterans and their families over the past weekend. The high level of attention to this post indicates that they could benefit from networking with a county page offering services to veterans or the pages of the county’s pet adoption shelters. They can also use more hashtags to bring in users looking for more broad search topics, that wouldn’t normally interact with their page. Compared to San Francisco’s page, they have a much higher engagement rate (SD: 4.96%; SF: 0.08) and a lot more “people talking about this” (SD: 875; SF: 199). To me, this indicates that while a lot more people like San Francisco’s page, the people who like San Diego’s page are more engaged with the content.
San Francisco: San Francisco has a high following, but low user engagement. To increase their engagement, they definitely need to start posting more often. Right now they post 1.5 times a week on average, so followers have less opportunity to interact with their posts. If they started posting more frequently, they could also appeal to a wider audience with more varied content. San Francisco’s page does a good job of varying the types of posts they make though, they post primarily text, but also have a large proportion of photos and videos as well. Their follows respond most to photo posts, so they could even increase the frequency at which they make those posts, and post them at the optimal time (00-03GMT which is 4-7pm in San Francisco) to see even more community engagement. Their page is doing a good job of using hashtags and creating a network between other San Francisco public pages like the San Francisco County Works page and the SF Emergency Management page. The analysis also suggests using the Milestone feature more. They’ve used it once, but it could be a great way to create buzz about public projects and things that are happening in the city because based on SF’s top post, that is what is being commented on and shared most by it’s likers.
@globalcommunicationproject
I didn’t realize that San Diego a way bigger population but such a small amount follows their facebook page. I agree that they have fewer likes because the time that they post is not an optimal time slot. San Diego also needs to post more pictures and videos rather than articles or news. Something that you didn’t mention was that they should target different age groups and post events that many age groups would be interested. Even though San Francisco has a higher following than San Diego their engagement is pretty low. Their posting average per week is 1.5 which is very low. I agree that they should post more to increase their engagement with their followers.
@globalcommunicationproject
I found it very interesting how less people on San Diego are on their page over San Francisco even though San Diego has way more people living there. One reason I could see this is more people in San Diego are out enjoying the beautiful weather over San Francisco. I could also agree with the San Diego pages needs have more of a variety in their posts, not all about military and veterans. I like how you noticed that on the San Fransisco page they respond more to pictures so it would be in their best interest to post more photos. @globalcommunicationproject




















