Where the work voice disappears

Me: yes how can I help you?

Karen: you need to retrain your associate to have more respect

Me confused because the associate in question is one of the most respectful: I'm so sorry to hear that can I ask what happened?

Karen: she was super impatient with me because I have no service in your store and she was rude to my wife

Me still confused because again that does not sound like my associate: again I'm so sorry to hear that. Also just so you know in the future to avoid any issues with connectivity we do have wifi-

Karen: oh I will not be coming back here ever again

Me not sad about that in the least: oh ok then we'll I hope you have a better night

Karen: oh I will

*Five minutes later*

Karen now on the phone: I was just in your store and I spoke with a manager about a rude associate, my wife told me it was actually another customer and your associate went out of their way to help both of us. I'm sorry I just get really upset when people are rude to my wife

Me inside a retail store: I have no idea?

RestaurantKaren: I thought you worked here

Me: I I do? Work inside THIS retail store?

RestaurantKaren: I meant the mall

Me the opener: I have only been in here all day?

RestaurantKaren: well they're supposed to open at 11 it's 11

Associate; uh yes?

Karen: can you write this to and from tag for me?

Associate: sure!

Associate starts writing

Karen: oh I thought you'd write it in cursive....I'll just do it myself

Associate: ....ok

Me on the side 👀😒 : associate did that really just happen how I think it happened?

Who mentioned to me that customer service phone line isn't helpful because "they're a bunch of gays and tell me to deal with it" I hope your holiday shopping season is filled with issue after issue and you can get literally nothing done and have to call customer service until December 24th and they tell you to deal with it because fuck you and you homophobia bullshit.

Thank you

There is a chance that the store you're just looking in tracks conversion, conversion is the number of people that walk into a store and make a PURCHASE vs the total amount of people who have walked into a store.

For the love of all things do NOT:

• Hover/walk in and out of the door

• Come into the store with 10 of your friends when just you are buying something

• Tell an associate oh I'll just come back later (you usually dont mean it and that doesn't help them at the moment)

• Have a family member wait outside but then come in 5 minutes after because they just can't wait on you being done

• Go outside to throw your trash away to come right back in

• Ask for directions (that's what directory's are for and the associates do not get paid to help you find a sense of direction)

•Not control your children enough to stay in the store so you or your spouse has to chase after them

• I can't stress this one enough BLOCK THE DOORWAY

that conversion may be the difference between them not having to talk to a district manager or not trust me they do not want to talk to a DM. Thank You

Me: I'm so sorry we also only have that new item

Karen: this is ridiculous why do you carry different things online it should all be the same

Me: oh well online carries less popular items longer so they can still be available to customers then we do in stores so-

Karen: I don't understand why don't you carry the same items it's ridiculous, you'd make more money of you sold the same items

Me so glad I chose to answer the phone:...right....

Karen: You should all carry the same things I guess I'll have to buy it online. You're all ridiculous *hangs up*

Me: being that this is the start of my shift things can only get better right

Your expired coupon/reward/free item with purchase/company driven incentive

That the offer is online only

That the item you want is not currently on sale

That the item you want is sold out

That the item you grabbed is not part of a promotion

The total amount of your purchase

The time the store closes or opens

The covid regulations they have to tell you

The rules they have to enforce

That they only have one person at registers (someone is probably on a break and we're legally allowed those)

The social media post you saw that is full of lies

Your bad day

Die mad Karen

Maybe 2020 isn't the time to steal enough that company policy has me call the police!!!!!

Maybe read the room?

K thanks

Sincerely,

Me glancing awkwardly at my store manager who is in fact helping her: of course what can I help you with....?

Soap Karen : I called this other location and they said they have a ton of sale soap where are yours?

Me: oh we're all out of the sale soaps but-

Soap Karen: you're not hearing me. Where are the sale soaps

Me: We....are sold out?

Soap Karen: well call this other location for me so I don't drive all the way down there for no reason