what is the POINT of hold music if every 30 seconds you're going to interrupt it, make me think i'm finally done, then say "we're sorry, our staff is busy on other calls. please hold on, we will be with you shortly."
like just play the damned hold music that's what it's for
something even worse, for your consideration:
when the message says "sorry, our staff is busy on other calls, please try again later" and then the call drops because they can't be bothered to keep you on hold apparently













