#ukmail

A number of users may be seeing one of the below error messages when attempting to print UK Mail labels this morning:

The remote server returned an error: (502) Bad Gateway

The label/image producing service failed.

UK Mail are aware of these issues. We will provide further updates as we have them.

Warning - way long rant post!

So yesterday I was meant to receive a delivery from The Protein works, via UKMail. I got a email when I was at the gym saying it would be delivered between 8:30 and 9:30 am. On the email there was an option for it to be left in a safe place, I clicked this and then suggest it be left behind the green bin (we got a high wall so its hard to see things left there). The page loaded onto another page so I assume it went through. Got back home around 9:40am ish so I knew the parcel would have been delivered by then. Nothing by the front door, by the bins or in any of the bins and no 'We missed you' note. I checked my tracker email and it said it had been delivered at 8:41am and signed for by STYLES.

Now I know most of the people who live in this house by name and none of them have either a first or last name that matches that. I wasn't too sure about the guy who lived above me but he's polish so I kinda figured it wouldn't be him. Also didn't know the guys name who lives at the front of the house but his initials are R.E. so again, unlikely. So I rang my landlady and asked if there was anyone with that name at my house and what do you know, no there is not. 

Now comes the email to UKMail saying that I have not received my parcel and there is no one with that name living at this property. Got a quick reply and they said that it had been signed for by a guy who had been walking down the steps of the house when the driver had arrived. Which could be anyone. -_-. So I sent another email to UKMail explaining once again that there was no one called that in this residence and asked for a description of what the guy looked like - "young man with dark hair wearing a baseball cap and a backpack."

So I figured that might be the guy in number 1 (R.E.) as I know hes got dark hair. He wasn't in when I knocked on at around 11am. So I figured I would knock on after work. In the mean time I knocked on no.4 (polish guy) and he had no idea of any parcels, neither did no.3(K.L. & L.W.) and no.4(H.P.) and 6(L.L) were out. So I sent an email to The Protein works explaining the situation before going out and knocking on doors 3 up and 3 down from where I am and also checking across the road - nothing.

Went to work. Raged about the situation. Got an email from TPW around 5pm apologising and asking if I could double check with my housemates and neighbours if it wasn't too much hassle and that they would send out a replacement delivery if I found nothing - I offered to pay for the extra delivery cost to use DPD. So when I got back the polish guy was outside having a smoke and updated me that there was no parcels that had arrived since I'd been gone. I put my bike away and knocked on the door of no.1 (R.E.). He was in and had heard nothing about the parcel. Double checked with no.3 and no update. Bumped into no. 4(H.P.) and she hadn't heard anything either. 

imail

This is the latest story in the UKMail saga, that has reached a temporary conclusion. It starts at the bottom!

Excuse the Photoshopping...

Logged on to the consumer Tracking site to find a 'Delayed' message and the 4th of August expected date again. No timeframe, of course, as it's not looking like anything happened. Nothing at all took place. When one thing goes wrong... it doesn't stop?

Fourth call to Customer Service, which took three redials to receive an answer where a new guy dispatched another employee to the depot to check the situation.

He took details of the laptop's physical characteristics and now I am still waiting for a callback, which although seemed promising, was not in any way helpful, as there was no callback. This is certainly not a 24 hour service.

Another call to Customer Service later in the day (my 5th outgoing one) with another representative revealed a few things:

Different departments handled my call so nobody knew what was going on - seems like bad organisation?

Apparently, the parcel only reached Exeter TEN MINUTES ago from 11am today. Do they even correlate info with their own tracking details, or are they misleading as well?

A search has been started of the Exeter warehouse to locate a parcel which was delivered without notification in the hope of delivery today.

At least it shows that these calls are noted so they have a record of my anger...but will anything happen? Find out next time on ParcelFarce!

It looks like 'Chris the Warehouse Scanner' has made another delivery warehouse scan at 12:45pm.

Nothing happened until 3:40pm, where another call to Customer Service (same guy as before) revealed that the parcel will be delivered...

on Monday, the 4th of August!