#loway

Jewelle Gomez

Gender: Female

Sexuality: Lesbian

DOB: 11 September 1948

Ethnicity: African American, Native American (Loway)

Attending the 2014 AstriCon? Join us at booth 20!

This year we present QueueMetrics Icon, the new WebRTC enabled Agent Page, and our contact center solutions portfolio at the annual

Asterisk Conference: the AstriCon 2014, held October 22-24 at the Red Rock Resort in Las Vegas, Nevada. 

AstriCon is the longest-running event devoted to all things Asterisk and dedicated to the call-centers professionals community.

You will meet our team at Booth 20, experiencing the renewed QueueMetrics call-center suite running on a live system and discovering our renowned WombatDialer. Our engineers will guide you through all the new and old features of our callcenter software lineup.

"WebRTC is going to be a game-changer for the Asterisk call-centre industry" says Lorenzo Emilitri, CEO and Founder of Loway, "The new QueueMetrics and WombatDialer offer a wide array of ways to make your call-center more effective and productive for inbound and outbound."

Paul Estrella, Chairman of ElastixWorld and CEO of Protodigits, speaks about Elastix and the future of Asterisk call-center industry.

Among the experts who contributed to our blog project are some of the most prominent call-center analysts of this generation. Here we highlight predictions of the people most deeply involved in shaping our industry present and future. 

Read the full interview now: http://loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20140923-paul-estrella

QueueMetrics Real Time Page.

News, articles, press releases about the QueueMetrics call center suite.

We are glad to show you a preview trailer of QueueMetrics Icon - the all-new QueueMetrics Agent Page. We designed Icon in order to provide call center professionals with the best usability combined with innovative design. Using Icon, agents can operate all the call-center functions with only one control icon. 

Icon will be available in the June 2014 QueueMetrics release and will be included in the package, without any additional licensing.

Asterisk in the Contact Centre, Loway's Customer Satisfaction Report 2014.

Loway released its first #callcenter #customersatisfaction survey as in free eBook downloadable format. The Swiss company sent to its customers a survey about the usage of Asterisk® and QueueMetrics™ as a tool for management, analysis and control of their #contactcenters. This was done to assess the perceived needs of existing customers so that future improvements could be prioritized. This is the first case study of its kind in the contact-center industry for installations based on #Asterisk technologies.