The QueueMetrics blog

WombatDialer 16.06: The New Realtime Page

Predictive dialers are popular call center tools because they result in significant savings by reducing the number of agents required to handle a given volume of outbound calls. Every minute spent by an agent on tasks other than speaking with a live customer is inefficient. Dialing numbers is time not spent handling support and potential customer calls. This makes dialers central tools for call center productivity enhancement.

The new Loway’s predictive dialer benefits from a few enhancements, with its latest release: WombatDialer 16.06.

In this tutorial we cover how to use the new Live Real time panel, explaining how all it’s features work.

Read more HERE

New article: Allison Smith’s “Your Callers Are Hanging Up. Find Out Why.”

Interactive voice response systems (IVRs) are crucial for Asterisk call centers and sometimes an infamous pain point for customers. They often feel like the IVR was not designed for their benefit but for the company’s.

Discover how to identify IVR best practices in this new article signed by Allison Smith, professional IVR voice talent, who voiced platforms for Asterisk, Verizon, Qwest, Cingular, Bell Canada and Vonage among many others.

Read the full article HERE 

Follow Allison at theivrvoice.com

WombatDialer Tutorial: Effective answering-machine detection (AMD)

In this tutorial we want to implement an effective Answering Machine Detection in Asterisk, through our predictive dialer: WombatDialer. We wait for the receiver’s acknowledgement (e.g. by pressing 1), and in case the receiver has an Answering Machine, a specific audio message, recorded by the machine, plays.

Play with the New Wombat! Free trials available online.

https://www.wombatdialer.com/requestDemoKey.jsp

Release 16.06 offers significant improvements to the WombatDialer package. They are centered around a major GUI evolution and a significant increase in performance.  

Our development team did a lot of work on the GUI to improve the quality and ergonomics of the daily interaction with WombatDialer and many relevant changes in the Real-time page. Also we did a number of changes under the hood, parallelizing logging and improving the database schemas, so that a stock WombatDialer should perform well for systems up to 1000 channels with no need for special configurations.

With the new feature “Adaptive Boosting”, WombatDialer will now improve agent utilization by 30-50% over fixed overdialing rates by monitoring recent traffic and applying a statistical model on it.

QueueMetrics Training and Certification Promotion.

Learn everything about the most famous reporting suite for Asterisk call-centers with a 50% promotional discount.

Until the end of the year you have the unique opportunity to train and certify yourself or your sales team with our courses.

Save 50% off the standard price for our courses and certification program:

Go to Loway online shop and buy with 50% discount.

Learn the essentials of QueueMetrics from our professional instructors. They will teach you how to install, configure and get the best from the most powerful monitoring tool in the Asterisk call-center industry.

Certification is included, allowing you to bring a new skill set to your job profile.

QueueMetrics Training is an hands on online course with 16 chapters of different topics for approximately 4 hours of contents, plus a question-answer section.

Loway Switzerland announces “Dialer Best Practice WorkShop” at ElastixWorld 2016 Argentina.

Loway is pleased to invite you to its new Workshop held during ElastixWorld 2016, the most famous event in Latin America dedicated to VOIP, Telephony and Unified Communications.

Francesco Prior, our LATAM Sales Representative, will guide you through the benefits of using a predictive dialer in your daily call-center management.

The Speech entitled “Dirty work? Leave it to a dialer” is scheduled for 12 o'clock, October 19th, in WorkShop Room number 4.

ElastixWorld event will be held on October 19th and 20th at Hotel Panamericano in Buenos Aires.

Contact our representative at e-mail address: [email protected] in order to set up a sales meeting or for information about the Loway portfolio of software solutions for call-center.

How to set up a QueueMetrics WebRTC Softphone

The WebRTC project, which laid the cornerstone for browser to browser communications, has undergone a heavy development path. This is also because of the privacy issues that had to be addressed. Now that these issues have been taken care of, WebRTC offers a stable and secure platform, supporting state of the art encryption standards and effortless communication with users.

In this tutorial we will guide you, step by step, in creating and setting up a secure Asterisk/QueueMetrics environment supporting WebRTC technology.

The Loway team is pleased to announce the release of QueueMetrics 16.09.

QueueMetrics for Asterisk 16.09 is a significant release in several aspects. Most importantly it implements a new set of statistics to address tracking calls resolutions problems, programmable and customizable agent data blocks, improved agent’s page and WebRTC soft phone. Loway developers also added an official Docker image and a new lighter, optimized loader called “Uniloader”.

WombatDialer 16.06 for Asterisk: Dialer Status Page tutorial.

Find out how the brand new “Dialer Status page” in WombatDialer 16.06 provides the user with more detailed information about the dialer status and synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Also the Controller Box on the home page has been simplified, and a substantial part of the information has migrated to the new status page.