#queuemetrics

Billy Chia, marketing lead for Respoke and Asterisk guru speaks about the future of Asterisk call-center industry and the strategic role of analysis softwares like the QueueMetrics suite.

Among the experts who contributed to our blog project are some of the most prominent call-center analysts of this generation. Here we highlight predictions of the people most deeply involved in shaping the present and future of contact-centre industry. 

Attending the 2014 AstriCon? Join us at booth 20!

This year we present QueueMetrics Icon, the new WebRTC enabled Agent Page, and our contact center solutions portfolio at the annual

Asterisk Conference: the AstriCon 2014, held October 22-24 at the Red Rock Resort in Las Vegas, Nevada. 

AstriCon is the longest-running event devoted to all things Asterisk and dedicated to the call-centers professionals community.

You will meet our team at Booth 20, experiencing the renewed QueueMetrics call-center suite running on a live system and discovering our renowned WombatDialer. Our engineers will guide you through all the new and old features of our callcenter software lineup.

"WebRTC is going to be a game-changer for the Asterisk call-centre industry" says Lorenzo Emilitri, CEO and Founder of Loway, "The new QueueMetrics and WombatDialer offer a wide array of ways to make your call-center more effective and productive for inbound and outbound."

Paul Estrella, Chairman of ElastixWorld and CEO of Protodigits, speaks about Elastix and the future of Asterisk call-center industry.

Among the experts who contributed to our blog project are some of the most prominent call-center analysts of this generation. Here we highlight predictions of the people most deeply involved in shaping our industry present and future. 

Read the full interview now: http://loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20140923-paul-estrella

The new QueueMetrics - Elastix video webinar is available online.

Discover how to integrate the QueueMetrics suite with Elastix call-center PRO by PaloSanto Solutions.

In this free video webinar, you learn how to set up QueueMetrics, the Icon WebRTC agent page, and merge it with Elastix. You will also learn how to:

   - Set up QueueMetrics and Icon running on Elastix 2.4

   - Integrate the CRM and Softphone

Asterisk in the Contact Centre, Loway's Customer Satisfaction Report 2014.

Loway released its first #callcenter #customersatisfaction survey as in free eBook downloadable format. The Swiss company sent to its customers a survey about the usage of Asterisk® and QueueMetrics™ as a tool for management, analysis and control of their #contactcenters. This was done to assess the perceived needs of existing customers so that future improvements could be prioritized. This is the first case study of its kind in the contact-center industry for installations based on #Asterisk technologies.

What's QueueMetrics?

We are glad to announce the release of our first call-centre customer satisfaction survey as a free eBook.

According to our corporate philosophy that binds accurate data measurement to relevant business improvements, we sent to our customers a survey about the usage of Asterisk® and QueueMetrics™ for their daily needs in call-centers management, analysis and statistics.

This was done to assess the perceived needs of existing customers so that we could prioritize future improvements. This is the first professional case study of its kind reported in the contact-center industry for installations based on Asterisk® technologies. Data collection for the survey was done in the period of October and November 2013 and treated as an anonymous on-line form. We did not collect personal information on respondents and didn't offer any prize or giveaway in order to avoid biasing the sample in our favor.