Make way for the homo superior

 Jacques-Louis David (1748 –  1825)

Her example was in call centers, where an agent might take 1 difficult call in 10, which is stressful, but the person has the 9 easy calls to offset that stress and recalibrate their nervous system. But when 'AI agents' take those 9 easy calls, you, the human, are left with 100% difficult calls. What used to be a small, unpleasant portion of your day now becomes your entire day, all day, every day.

And to make things worse, your boss fired all the other humans, so rather than spreading out the bad amongst a team of people who could commiserate and provide support, it's just you, absorbing the stress, alone, forever.

the fear of aircraft automation was the pilots would basically forget how to fly the plane as they never actually have to -- until something goes horribly wrong: a sensor fails and the autopilot disconnects (Air France) or the plane triggers an unexpected mode (Boeing) or a bird strikes takes out all the engines (Hudson river) and suddenly the pilot has to jump in and save the day without any context or experience.

The call center workers, air traffic control, etc are great examples of what @mostlysignssomeportents calls “reverse centaurs”:

The Moon and Three of Pentacles

Nanophoca vitulinoides was a small earless seal that lived during the mid-Miocene (~14-12 million years ago) in what is now Belgium, which at the time was covered by the southern margin of the North Sea.

It was slightly smaller than any modern pinnipeds, no more than 1m long (3'3"), and had more mobile front and back flippers than modern earless seals — indicating it had a different swimming style than its living relatives, and that it may have been more mobile on land.

It also had a very dense skeleton, which would have made it a slower, less maneuverable swimmer. It may have fed on small prey on the seafloor in shallow coastal waters, similar to modern bearded seals.

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Ten of Wands reversed and The Sun