Kivik

spent forty-five minutes today helping an 87yo woman who does not own a computer or a cell phone try to set up an email account so that she could then set up a second account in order to access benefits. went with protonmail, because they don't require 2fa, but it turns out that while you can still make a protonmail account without authentication you can no longer use it to create OTHER accounts without it, and the benefits page she needed to get to required both an email and a cell phone to create an account anyway. asked if she wanted to try going in person to see if someone there could help her, and she said that she had, and they'd directed her to the website. she tried signing up with her landline, but of course that didn't work because you can't do SMS authentication that way. finally ended up writing up detailed instructions for how to log in and authenticate her account so she can drive to her severely disabled daughter's house forty minutes away because that's the only person she knows and trusts who has both a cell phone and a computer.