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@pointelsolutions-ap
IVR System Test And Monitoring Platform
Revolutionizing contact center testing with cutting-edge software. Ensuring seamless interactions and top-notch performance every step of the way. Empower your customer service team and elevate your business to new heights!
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Dynamic Contact Center Manager (DCCM) of Pointel Solutions, allows contact centers to control and handle such challenges faster and safely. DCCM lets your contact center operators to make changes in specifications that include agent queues, routing, balancing loads and skills to meet Service Level Agreement (SLA) Objectives.
Visit here to Register for Demo: https://www.pointelsolutions.com/solutions-dynamic-contact-center-manager/
Dynamic Contact Center Manager (DCCM) of Pointel Solutions, allows contact centers to control and handle such challenges faster and safely. DCCM lets your contact center operators to make changes in specifications that include agent queues, routing, balancing loads and skills to meet Service Level Agreement (SLA) Objectives.
Visit here to Register for Demo: https://www.pointelsolutions.com/solutions-dynamic-contact-center-manager/
Pointel Configuration Management Software enables you to track and control the changes made over a software. Our CMS Software helps to prevent the software issues and faults effectively.
In today’s competitive business world and rising customer expectations, it’s challenging to deliver quality contact center software in time. Dynamic Contact Center Manager (DCCM) allows contact centers to control and handle such challenges faster and safely. Want to know more ? Call us at +91-44-22540030
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Free to watch • No registration required • HD streaming
Know the latest trends used in Contact Center Series for 2022
The real challenge in today’s business environment is attracting new customers while enhancing the loyalty of existing customers. How would you review that? It’s very easy when you use Pointel’s Survey Solutions.
Combine the power of Genesys with Oracle Cloud CX Cloud for your contact center and deliver the better customer experience.
This blog explains about what are the best differences you must be aware between SEPG and QA.
Pointel Solution's Genesys Adapter for Servicenow integrates both the genesys cloud workspace and servicenow application which unifies the data in one place helping the agents to get customer data rapidly.
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Pointel Solution's Genesys Adapter for Salesforce integrates both the genesys workspace and salesforce application which unifies the data in one place helping the agents to get customer data rapidly.
Pointel Solution helps your contact center to handle real-time interactions proficiently by bridging Genesys Adapter for Oracle CX Cloud, which elevates the customer engagement and experience.
Pointel Solution's Configuration Management Software enables you to track and control the changes made over a software. Our CMS Software helps to prevent the software issues and faults effectively.
Tracking and controlling the changes of your contact center is made easy with Pointel Solution's Dynamic Contact Center Manager. Pointel DCCM is a browser based software that provides end-to-end contact center solutions.
Reduce costs and improve return on investment (ROI) Create a full-featured, multichannel contact center. Deliver amazing customer experience with the leading Contact Center Solution in India.
Have query ? Get in touch today!
https://www.pointelsolutions.com/
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Free to watch • No registration required • HD streaming
Pointel Solution provides the top-notch Contact Center Analytics Solutions that helps you to track real-time reporting, quality monitoring to improve agents performance and productivity.
Collecting your customers data becomes easy with Pointel Solution's Customer Relationship Management Software. Our CRM software helps to improve customer satisfaction & interaction by providing customer data in one place.