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Dynamic Contact Center Manager (DCCM) of Pointel Solutions, allows contact centers to control and handle such challenges faster and safely. DCCM lets your contact center operators to make changes in specifications that include agent queues, routing, balancing loads and skills to meet Service Level Agreement (SLA) Objectives.
Visit here to Register for Demo:Â https://www.pointelsolutions.com/solutions-dynamic-contact-center-manager/
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Pointel Configuration Management Software enables you to track and control the changes made over a software. Our CMS Software helps to prevent the software issues and faults effectively.
Configuration Management Solution by Pointel for Contact Center | Audit and Alert |
For demo, visit:Â https://www.pointel.com/solutions/cms-audit-alert/
Dynamic Contact Center Manager Review: 'Dynamic Contact Center Manager empowers multi-site contact center operations teams to rapidly & safely respond to challenges like inbound call spikes, emergency closures, etc.'
Review of Pointel DCCM. Find Pointel DCCM pricing plans, features, pros, cons & user reviews. Get free demo.
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Filter reviews by the users' company size, role or industry to find out how Dynamic Contact Center Manager-DCCM works for a business like yours.
DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities. It enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimizes the customer experience.
We are now available in Genesys AppFoundry. Find the perfect contact center manager to empower your contact center effectively.
