#customer experience

Me: okay, give me a second to finish this order and then I’ll look at it. (The card reader’s touchscreen is obviously really important because that’s how we process orders)

Me, confirming: the touchscreen on the card reader isn’t working?

Coworker: yeah

*I test the card reader’s touchscreen and it’s perfectly fine* “it’s working fine, who said it was broken?”

Coworker: Table 19.

Me, looking at it: were you still able to check out their order? Let them know that if they can’t use the touchscreen they can still use the buttons.

Coworker: oh, sorry, I meant the jukebox.

> the jukebox is unimportant

> the jukebox is always broken

> you confirmed twice that it was the card reader’s touchscreen

> ????????

When we were going through the self checkouts, an older woman employee that I thought I recognized from when I used to go with my ex pre-Covid was there.

Chris was using the till, and she tried to scan something while still on the Savers Club screen, so the employee asked Chris if she had a membership, she didn’t.

The employee looked at me and said “I know you do!”

I rolled my eyes, chuckled, said “of course I do”, and entered my number.

Chris paid, and the employee came back to check on us, and told us “go out there and make today the most wonderful day ever!”

I put my arm around Chris, pulled her in, and said “with this girl at my side, every day is the most wonderful day ever!”

Swiggy and Zomato have mastered convenience, speed, transparency, and user experience. Your blog explains how hospitals can adopt the same approach. Patients now expect real-time updates, clear communication, shorter waiting times, and smooth service journeys.

Just like these platforms streamline ordering and delivery, hospitals can streamline appointments, coordination, and patient flow. The blog highlights how digital systems, faster responses, and a customer-first mindset can transform hospital operations and improve satisfaction.

Your message is clear: by learning from Swiggy and Zomato, hospitals can deliver care that is more efficient, organised, and truly patient-centric.

Full Blog :- What Every Hospital Should Learn From Swiggy & Zomato

I smiled, as much as you can smile in a mask, and waved at a black man approaching the checkout queue. When he arrived in my lane, he stopped dead in his tracks with a big smile.

“Woah, no way. No way!” He exclaimed.

“What’s up?” I asked, somewhat pleasantly surprised.

“Walking up here, I saw your light on—number eight. And I thought, ‘I love the number 8 so much, it makes me smile. Huh…Why do I like it so much?’ AND then I remembered my birthday is in August—AND THEN I get up here and YOUR NAMETAG SAYS ‘AUGUST.’ DO YOU KNOW WHEN MY BIRTHDAY IS!?”

“When?” I asked; I was totally digging his excitement.

“It’s August 8th, 1988! 8/8/88!”

“Dude that’s so cool. You wanna know something funny? My birthday is August 7th.” I chuckled.

He smiled wide, “No way! You’re screwing with me! For real!?”

“For real man, no lie.”

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