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Dynamic Contact Center Manager (DCCM) of Pointel Solutions, allows contact centers to control and handle such challenges faster and safely. DCCM lets your contact center operators to make changes in specifications that include agent queues, routing, balancing loads and skills to meet Service Level Agreement (SLA) Objectives.
Visit here to Register for Demo:Â https://www.pointelsolutions.com/solutions-dynamic-contact-center-manager/
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Data integrity is always guaranteed since Dynamic Contact Centre Manager accesses Genesys configuration management data via the Configuration Server. Since DCCM was created using the suggested Genesys SDKs, it supports upcoming Genesys upgrades. Through load balancing and links to the primary and secondary Genesys Configuration Servers, DCCM enables high availability. Using the Genesys Software Development Kit (SDK), the Genesys Configuration Server provides real-time key-value pair updates.
Conditions in the contact centre industry are always changing, including peaks in incoming calls, unexpected closures, and regional holidays. In order to efficiently manage such changes, achieve SLA goals, and enhance the customer experience without any interruptions or delays, Dynamic Contact Centre Manager provides contact centre operators with intuitive and secure access to essential metrics and agent skills.
Empower multi site contact center operations team to effectively handle contact center changes and challenges.Â
DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities. It enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimizes the customer experience.
Review of Pointel DCCM. Find Pointel DCCM pricing plans, features, pros, cons & user reviews. Get free demo.
Filter reviews by the users' company size, role or industry to find out how Dynamic Contact Center Manager-DCCM works for a business like yours.
Anya is live and ready to show you everything. Watch her strip, dance, and perform exclusive shows just for you. Interact in real-time and make your fantasies come true.
Free to watch • No registration required • HD streaming
DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities. It enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimizes the customer experience.
We are now available in Genesys AppFoundry. Find the perfect contact center manager to empower your contact center effectively.
