well every time i've called, the new representative has been like "i'm so sorry, but there's no ticket by that number. i have no record of you ever calling about this. i'll start a ticket for you."

finally, the fifth time i nearly burst into tears of frustration and i said "i don't want you to start a ticket for me, because it will be the sixth ticket created for this same issue. every week, one of your colleagues tells me they'll create a a new ticket for me, and then nothing happens."

they said, "i'm sorry but i have no record of those tickets existing." and i was like i KNOW. but they doooooo what is happening.

finally i got transferred to a supervisor's supervisor.

if you've ever worked in online customer service, you know that when a customer calls with a problem, you create a "ticket" that puts that issue into the system. if you can't resolve it, it goes into a ticket queue, where other people with the ability to resolve it select it, put it into their personal working queue, and resolve it.

well after 30 minutes of searching, this supervisor tells me, dumbfounded, that she's discovered a completely unique queue she's never seen before, where my tickets have been going somehow. a pocket universe queue that no one has access to or can edit or select from, not even her. she has no idea what's happening. she's like "yes, here are all your tickets, and no one can open them or comment on them or resolve them.....this is crazy......" and it's JUST my tickets in there. no one else's. of tens of thousands of customers.

all professionalism fell by the wayside. i told her i've worked with those queues before and also found that totally wild. she was like "what the hell is going on...." and talked me through everything she was seeing and how gobsmacked she was. we were both like "this is one for the books truly"

tells me she's going to have to bring this up above herself because this is a really big error on like, a coding level, that she has no idea how to resolve. tells me she will personally call me back tomorrow to update me.

four days pass with no word.

i call customer service again. random agent. explain the entire situation, including that last bit.

agent says "i'm sorry but i have no record of those tickets existing. i'll have to start a ticket for you. rest assured, it will be resolved."

i said, "no it won't be. it never will be. because they're in the special queue."

As of 8/1/26 the Dashcon 2 Ball Pit Piss (and anomalies) have been successfully contained and the Ball Pit is now labeled: SAFE

canon is what happens in the text. e.g. merlin tries to poison morgana

a headcanon is a fact that you have personally made up as an elaboration of canon. it is your invention. e.g. i think morgana and gwen had a teenage lesbian situationship before the events of canon. or, i think modern morgana would love evanesence.

an interpretation is how one reads the existing text. it is not an invented fact nor is it a headcanon, it is a reading. e.g. i think merlin tries to poison morgana out of misplaced self-hatred. or, i think that one line was delivered with suppressed malice and shows a nuanced relationship.

fanon is the general fandom’s accepted headcanons and interpretations that elaborate or recontextualize canon. e.g. merlin is a badass waif and morgana is a bitch.

Other useful AI Removal/Detection links

How to spot AI Hallucinations like a Reference Librarian (originally on Substack)

ALI IMMEDIATELY LIVING UP TO THE BALLDS SUNG ABOUT HER.

You may be wondering how I got into this situation. That's good. Keep wondering. If you pay close attention to the rest of this movie and employ your critical thinking skills, you may find that the answer unfolds as it goes along. Sometimes it's good not to know yet, and to wonder. Sometimes that's the entire point.