disturbingly average customer service experience

★

Peter Solarz
sheepfilms

Love Begins
let's talk about Bridgerton tea, my ask is open
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Sweet Seals For You, Always
YOU ARE THE REASON
d e v o n

izzy's playlists!
noise dept.
occasionally subtle
One Nice Bug Per Day

Kaledo Art
cherry valley forever

blake kathryn

oozey mess
DEAR READER
Claire Keane
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@tantrill
disturbingly average customer service experience

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Aug ABSOLUTELY deserves the praise, @ryukikit. St. Augustine Alligator Farm is one of my favorite animal facilities, hands down. It's a pretty zoo, doable in an afternoon if you kinda like crocodilians, or an all day affair if you REALLY like crocodilians. Here are my favorite things about it and why I think it's worth supporting.
1. They keep animals in interesting social groups.
Crocodilians are heavily involved parents, but most places that breed them don't have the enclosure space to let the babies stay with the parents. St. Augustine does. One of my favorite groups was their crèche of slender-snouted crocodiles. They had the parents and then a yearling cohort and a new hatchling cohort. This aligns with how these guys live in the wild- the babies stick around longer! They have the space for it, and they are very in tune with the social needs of their animals.
Very, very few zoos can keep their baby crocs with the adults and still perform maintenance and animal health checks safely. This doesn't mean these facilities are bad- it just means that they have different management practices. And frankly, a lot of these species aren't frequently bred elsewhere. Your average zoo doesn't need a setup where you can have a multiyear crèche for slender-snouted crocodiles. Some species have better success when the young are pulled early, and some zoos are better set up to raise out any offspring separately or behind the scenes. Every facility's practices are different, and this just happens to work well at St. Augustine and be really enjoyable to see as a zoo patron.
Crocodilians are exceptional parents and very protective. It's a sign of incredible animal management practices and animals that feel very comfortable with staff that St. Augustine can do this with nearly every species they breed.
2. They understand the social needs of their animals.
Some crocodilians are social. Some are solitary. Some can live happily with a member of the opposite sex but get territorial around members of the same sex. St. Augustine pays incredible attention to their social groupings to ensure that they aren't just meeting the animals' physical health needs but their social needs as well. They do continuous scientific research about social structures in crocodilians, taking blood samples to test stress hormones and observing stress behaviors to see how group dynamics change.
For example, St. Augustine is home to one of the world's largest known living saltwater crocodiles, Maximo. And his comparatively tiny mate, Sydney. During the educational presentations with these two, they point out that even their monster of a croc needs his social group- he won't eat if she's not around and he is calmer during medical checks if he can see her. These animal share a deep and special pair bond, and they make sure to talk about how the social aspect of these animals' lives is integral to their care. It's a unique aspect of the way they talk about these animals, because he IS a spectacle and he IS a sensation, but they don't talk about him like he's a mindless killing machine- they talk about him like he's a big, complex predator with social needs like any other animal. Aug is the only facility I've been to where the emotional and social needs of crocodilians is part of the education they provide guests- and speaking of education...
3. Their demos and presentations are extremely good.
The presentations at St. Augustine are some of the best I've ever seen, and I've seen literally hundreds of animal talks on everything from aardvarks to zebras. But as you... can probably tell from my blog content, I've spent a lot of time learning about and working with reptiles. I really enjoyed all of their presentations because they are very scientific about things and avoid sensationalism. They really want you to be fascinated by these creatures and love them- but more than anything else, they want you to respect them.
Also, they do a really good job handling their ambassadors. I really enjoyed something as simple as watching an educator tell us about snakes. Throughout the whole presentation she made sure that most of the snake's body was looped in her hand. The snake was always supported and was very calm. She gave the snake plenty of head room so that it didn't feel constricted- it was just good handling all around.
But also, the presentations made it clear how much the park cares about the animals' well-being. When they do the feeding and training presentations, they make it very clear that the animals' participation is entirely voluntary. They do things differently for their 9-foot saltie and their 16-foot saltie, because the 16-footer is so large and heavy he actually struggles walking on land sometimes. They adapt their programs and his care to ensure that he's completely comfortable- and he didn't actually participate in the whole feeding when I was watching! At no point did they try to push him into anything uncomfortable; they offered, he didn't engage, and they moved on. It was a clear expression of his boundaries, and I really appreciated how much his caretakers respected that.
4. Ethical Interactions
I've been to... a lot of tourist locations in Florida that have animals you can hold. Almost always against my will! Many of them are pretty terrible, and you don't actually learn much, if anything. But I really found that to not be the case at St. Augustine. Every single animal presentation and interaction opportunity was accompanied by education about the animal's biology, habits, and- crucially- their conservation status.
When I held a baby alligator at St. Augustine, the proctors- there were two, one to ensure I was holding the gator correctly and the other to educate- were very informative about the role alligators play in their ecosystem and their conservation history. The animals were all properly banded, and one of the two proctors was there to ensure that none of the baby alligators were uncomfortable. As soon as they started getting squirmy or tense, they were removed, unbanded, and taken to an off-exhibit area to relax. And when the babies age out of petting size, they just go in the lagoon to live with others of their species. I saw one upset alligator the entire time I was there, and he was clearly upset that his escape attempt was foiled by a keeper during my nursery tour.
Even though he's restrained in this shot, you can see that his full body and tail are supported, and the grip, while firm, is gentle. He's distressed, but after I took this picture, she put him in his enclosure and he calmed down immediately.
Sometimes when you have petting attractions with baby animals, those animals... don't have a happy ending. (See: cub petting.) But St. Augustine's program is fine- the gators are all aged out of wanting to have mom around, there's no declawing/defanging, and they're handled with care. And it's worth it, because people love what they understand. St. Augustine was integral in raising public awareness about alligators back in the 60s when they were endangered, and now they're thriving- largely in part to programs like St. Augustine getting people to care.
And speaking of getting people to care, let's talk about their research.
5. Shared Research Results
St. Augustine is also home to more species of crocodilian than anywhere else in North America- all of them, usually. (They didn't have a Tomistoma when I visited- that may have changed.)
Because of this species diversity, it's an incredible research resource. Having every species means that you can do a lot of work comparing their behaviors, their growth patterns, and more. They've been a major research site for crocodilian biology since the 1970s. Today, they're one of the key sites for studying crocodilian play and social behaviors. They actually maintain a blog where they post copies of papers that were written using their animals, meaning that you can actually see the results of the research your admission helps fund. You can see that right here: https://www.alligatorfarm.com/conservation-research/research-blog/
All of this adds up to a zoo that provides a unique experience, tons of actual education, and transparency about what its research and conservation steps actually are. St. Augustine's come a long way since its opening in 1893, and they really do want you to leave with a new respect for the animals they care for. Ultimately, if you're a fan of reptiles, you can feel good about visiting the St. Augustine Alligator Farm- their care and keeping are top of the line, they do a ton of innovative conservation research and support for conservation organizations, and you can see this animal there:
(Gharial from the front. Nothing is wrong with her that's just what they look like from the front.)
Yes to all of this! If I may also add, I can personally attest that their veterinary care for animals is top notch. Every animal from the tiniest birds to enormous crocodiles are monitored very closely and routinely examined by veterinarians specializing in zoological medicine. When one of their alligators was suffering from an inner ear infection he was packed up and transported to a facility for a CT scan! The Alligator Farm was the first zoo to earn a perfect score from the AZA and they set a shining example for animal care in many ways.
YEAH so another incredible thing- I thought about talking about this but cut it for time- is that they have some of the most innovative vet practices I've ever heard of. I got to tour their veterinary holding area and something that's really unusual is the way the animals are held. The pools they're in are all geothermal spring water with a ludicrously high sulfur content. Why would you use this, instead of a sterile/filtered water pool for a recovering animal?
Because sulfur is naturally anti-fungal and antibiotic. Sulfur compounds are regularly used in human dermatology for these properties, and the sulfur content in the water helps protect the recovering crocodilians' wounds from infection. It also helps protect their skin, even if it does promote algae growth. It's little things like that where they spend just that much extra time thinking about how to improve the animals' quality of life that have me so impressed with St. Augustine Alligator Farm as a facility.
Hi, just wondering if you've ever done any studying of quantum physics/quantum mechanics. Seems like the fact that it was proven several decades ago that matter doesn't exist, only energy, and what we experience of the world is only a small fraction of the energy that exists should have some sort of effect on the views of materialists. I'm curious to know what you think of it and what your exposure level to it all is.
Well just because matter isn't a discreet substance doesn't make the notion of material reality less useful. Like, it didn't suddenly make the periodic table useless. Chemistry still works. Newtonian physics still works. The writings of Jabir ibn hayyan and other alchemists that led to modern chemistry are still valuable to study. New paradigms of understanding do not negate the value of previous ones. Science is a body of knowledge that can only grow! The materialists are going strong.
There is a desire, I think, within occultism to find some philosophical angle on quantum physics that will free us from the tyrany of brute physics. A similar thing happened with the discovery of electricity, and again with radiation. Suddenly! The soul is actually electromagnetic waves! No! Now it is alpha-rays! Mesmer swings around again to drag his wonderful magnets over our etheric fluids.
The specifics of quantum reality are interesting! But swing a baseball at my head, and brains will come flying out to chase the gold at the end of gravity's rainbow. Curse the demiurge.
$10 budget Raiders of the Lost Ark
I looked for the original tweet and found more
This is roughly how Steven would react.
@sevensistersofsussex

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my friend and i have been losing our goddamn minds over the photography in this zillow listing and i feel the need to share it with you all too
the lighting??? the fog?? the atmosphere???
this shit is like high art and it's a ZILLOW LISTING . and that's not even all the photos!!! what the fuck!!!
The stages of "Holy shit you can buy an actual overgrown haunted mansion? That even has a decapitated angel statue in the yard?"
to
"Even the fucking Haunted Mansion is 7.5 million bucks?"
I’m 35 now. Also here’s the original doodle
i feel like i just walked past jesus in a hot topic
Sleepy Potatoe!
Why not friend if friend shaped!?
Guillermo Del Toro on AI "art"
SDCC 2025: Lucas Museum Of Narrative Art

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'The Madonna gives the fiddler her one shoe', John Bauer, 1915.
Technically true.
He got the job.
He takes his job seriously.
Prof Rad over on youtube dubbed the Wolf Hunter comic (click here)!
Go check it out and give them some support! :) (also the end killed me haha) ₍ᐢ•ﻌ•ᐢ₎
The farmer sheared the sheep, and it was used to make a gift for Wolf Hunter, so…
Wolf Hunter goes to the village markets.
Wolf Hunter and his conga line of sheep.
Wolf Hunter was looking for them for a while.
AALDJKDLDJD THERES SO MUCH MORE THAN LAST TIME I SAW THIS MY DASH HAS BEEN BLESSED
Common eider
goldruleseverythingaroundme . . .
Sarza’s a vibe so his player generously let me draw him. 🖤 I think I bit off more than I could chew with this goddamn chair but we finally arrived there in the end and I’m not upset with it.
Probably one of my favourite scenes of the entire show whatsoever. Also probably because it's one of the few instances they talk about what they mean to each other out loud, instead of dancing around it or leaving it unsaid (though it's clear for everyone to see). The other characters constantly refer to their love and partnership, but they rarely talk about it to each other. And it's beautiful when they do. All the more so when it's Sherlock saying it ❤️
Holmes: Watson, I have no inclination to excise Andrew from your life. Why would I? I like the man.
Watson: Oh, you like him?
Holmes: Yeah.
Watson: You never told me that.
Holmes: Well, why would I tell you? To reassure you that you've made a sound choice, as one might reasonably expect a friend to do. Right, right, oh, very well. I like him. He's intelligent. He hasn't just jumped into a new business. He has the patience and self-possession to wait for something worthwhile. And, most importantly, he understands you. He understands you and me.
Watson: What do you mean by that?
Holmes: I mean, Watson, that whether you care to admit it lately or not, I am an important part of your life. And whether I say it out loud or not, you are an important part of mine. My return to New York was driven, in large part, by a desire to repair our relationship. And I think, even though we might draw further or nearer from each other, depending on circumstance, you and I are bound somehow. Andrew accepts that without feeling needlessly threatened. It's a rather enlightened position. And so no, I've got no desire to banish the man to Scandi-bloody-navia.
Watson: Okay, I believe you. Kind of feel like hugging you right now.
Holmes: Yet, as my friend, you know that would be a rash decision.

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my favorite sorcerers
Zelda x Princess Bride AU ✨ (part 4?)