Compare the best help desk software of 2026 — Zendesk, Freshdesk, Zoho Desk, Help Scout and Intercom — across pricing, use cases and features, with direct links.
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Compare the best help desk software of 2026 — Zendesk, Freshdesk, Zoho Desk, Help Scout and Intercom — across pricing, use cases and features, with direct links.

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Dynamically Download a Recordset of Lacework Alert Types and Store Them as a Custom Object in Zendesk Using PowerShell # API keys and credentials $lwApiKey = "your_lacework_api_key" $zdEmail = "your_zendesk_email" $zdPassword = "your_zendesk_password" $zdSubdomain = "your_zendesk_subdomain" # Lacework API endpoint $lwApiEndpoint = "https://api.lacework.net/api/v1/AlertTypes" # Zendesk API endpoint $zdApiEndpoint = "https://$zdSubdomain.zendesk.com/api/v2/objects/records" # Create authentication header for Zendesk $zdAuthHeader = @{ 'Authorization' = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes("$zdEmail:$zdPassword")) } # Get Lacework alert types $response = Invoke-RestMethod -Uri $lwApiEndpoint -Headers @{ "X-Api-Key" = $lwApiKey } -Method Get $alertTypes = $response.data # Create a custom object in Zendesk for each Lacework alert type foreach ($alertType in $alertTypes) { $customObject = @{ 'data' = @{ 'type' = 'custom_object' 'attributes' = @{ 'name' = $alertType.AlertName 'alert_type' = $alertType.AlertType 'event_model' = $alertType.EventModel 'alert_subcategory' = $alertType.AlertSubcategory 'connection' = $alertType.Connection } } } $customObjectJson = $customObject | ConvertTo-Json -Depth 10 # Create the custom object in Zendesk try { Invoke-RestMethod -Uri $zdApiEndpoint -Headers $zdAuthHeader -Method Post -ContentType 'application/json' -Body $customObjectJson } catch { Write-Error "Error creating custom object in Zendesk: $_" } } via Blogger https://ift.tt/eRi5fkQ 2023-03-29T19:34:00-09:00
Hey @support Zendesk is bugged
I'm getting emails on a support ticket I filed, but there's no actual content in them, just the boilerplate "thanks for sending us a message" footer.
Anyone else having this issue?
cc @wip @labs @changes
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I still don't have my Etsy account back, for anyone keeping track at home. Each time I respond to their questionnaires, a new rep sees the reply and fails to read any of the previous exchanges and it's like being caught in a time loop.
Luckily I'm not a vendor but I can imagine if this happens to someone who needs income from this shit.

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Discord Zendesk Breach Reported by Hackers
Hackers claim to have stolen 1.6 TB of Discord support data, including government ID photos and payment info, by exploiting a third-party support platform over nearly three days.
Source: BleepingComputer
Read more: CyberSecBrief
Regarding Discord's recent Support Site Compromise
Sharing this before the misinformation & fear-mongering train hits the Tumblrs.
Yes, Discord's Support Site was partly compromised. IMPORTANT: Discord's Support Site is separate from Discord itself. In other words: Discord's main platform was NOT compromised. ONLY the Support Site.
This is because Discord's Support Site is powered by a third-party service known as Zendesk. Zendesk is not made by nor managed by Discord. Discord only makes use of Zendesk software to run the support site.
You will know if you were affected by if you received an email from "[email protected]" about this. Only information you explicitly gave in the affected support tickets (which are listed in the mentioned email), as well as basic information attached to your Support Account will have been at risk.
Official information can be found on Discord's website here:
At Discord, protecting the privacy and security of our users is a top priority. That’s why it’s important to us that we’re transparent with