#human-centered

Visual diary #4 | Virtual reality

Visiting the doctor can be a nerve-racking event for adults. For children who regularly receive several shots, visiting the doctor can be a terrifying experience.

A group of researchers conducted an experiment where children wore a VR headset while receiving medical shots. Instead of experiencing the actual doctors visit, they were immersed in a different world. When the moment came for the doctor to administer the shot, the children thought they were getting nibbled on by a character in an alternate reality.

The results of this study are incredible. For children aged 6 to 17, a little over 94% of the participants experienced less pain and lower fear levels. This is purely a study at this point but does represent an opportunity for technology to make their way into different aspects of our medical system.

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THE COPENHAGEN LETTER

Copenhagen, 2017

To everyone who shapes technology today

We live in a world where technology is consuming society, ethics, and our core existence.

It is time to take responsibility for the world we are creating. Time to put humans before business. Time to replace the empty rhetoric of “building a better world” with a commitment to real action. It is time to organize, and to hold each other accountable.

Tech is not above us. It should be governed by all of us, by our democratic institutions. It should play by the rules of our societies. It should serve our needs, both individual and collective, as much as our wants.

Progress is more than innovation. We are builders at heart. Let us create a new Renaissance. We will open and nourish honest public conversation about the power of technology. We are ready to serve our societies. We will apply the means at our disposal to move our societies and their institutions forward.

Let us build from trust. Let us build for true transparency. We need digital citizens, not mere consumers. We all depend on transparency to understand how technology shapes us, which data we share, and who has access to it. Treating each other as commodities from which to extract maximum economic value is bad, not only for society as a complex, interconnected whole but for each and every one of us.

Design open to scrutiny. We must encourage a continuous, public, and critical reflection on our definition of success as it defines how we build and design for others. We must seek to design with those for whom we are designing. We will not tolerate design for addiction, deception, or control. We must design tools that we would love our loved ones to use. We must question our intent and listen to our hearts.

Let us move from human-centered design to humanity-centered design. We are a community that exerts great influence. We must protect and nurture the potential to do good with it. We must do this with attention to inequality, with humility, and with love. In the end, our reward will be to know that we have done everything in our power to leave our garden patch a little greener than we found it.

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In this article, we embark on a journey to uncover the significance and profound impact of design thinking in shaping extraordinary user and customer experiences.

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