#conversation script

Conversation scripts' start and end messages contain 4 parts in the following order: an exclamation mark ! followed by either the word "Start" or "End", the conversation script chosen inside square brackets [ ], the targets of the conversation script with numbers before their names indicating what person they are inside round brackets ( ) that are also inside of the square brackets stated above, and an optional equals sign = followed by a comment about the conversation script. First legend: - C = Primary word section - + = Optional secondary word section after the plus sign that could be added depending on the primary word section chosen - | = Separates each word section with their second legend symbols and put at the boundaries of the first and last word ones - () = Separates word sections from their second legend symbols to make it look cleaner - PX = X represents the number of the person and used to show the target of a word section if it's unclear who the target is Second legend: |Rx(C+ PX)| = x represents the number of times this word section and any copies of it can be repeated |C+ PX| = Required word section |(C+ PX)<| = Optional word section Greeting Legend: [0] = |R1(name)<|(appreciation)<|R1(name)<|

Conversation script: !Start [Greeting (1 Tevvyline, 2 Quirklet)] Person 1: |R1(name)<|Greeting+Time|R1(name)<| Person 2: [0] |Answer to Greeting|Greeting+Time|R1(name)<| Person 1: [R1(0)] |Answer| [R1(0)] !End [Greeting (1 Tevvyline, 2 Quirklet)]

I was talking with some friends about this, and realized that most people who use conversational scripts don’t have much of a set script for voicemails. Since I am a professional voicemail-leaver (read: call center employee), I thought I’d give an outline if anyone on tumblr wants to use it.

General outline:

Hello, I’m calling for [person], this is [name/identifying information]. [Content of voicemail]. You can reach me at [number]. Thanks!

Examples:

Hi, my name is Jane Doe, birthdate is 1/1/1, I’m a patient of Dr. Smith. I was calling to see if I could get a refill of [prescription] or if she wants me to come in for that. You can reach me at [phone number], feel free to leave a voicemail since I can’t answer my phone at work.

Hi Joe, this is Sally, we were emailing about buying your couch off Craigslist. Wanted to let you know that I’m going to be about 10 minutes late, traffic’s awful. You can give me a call at this number, but I’ll probably be driving, so I might not answer. 

Hi boss, this is Sam from work. It’s Tuesday the 5th. I woke up with an awful fever, so I’m not going to make it in to work today. Hopefully I’ll see you tomorrow!

Other notes:

Never leave your Social Security number or credit card information in a voicemail.

If you’re leaving a voicemail for an office or business, keep in mind that they hear dozens of those. Yours won’t be the worst. 

Throw Away Your Call Script And Build A Framework

Scripts are a staple in sales; everyone has one, and many treat theirs as the secret to their success. In reality, however, scripts are only useful if prospects stick to them; as you know, they rarely do. Scripts are great for learning the basics and looking at sample conversations, but they're less than optimal for real-world use. Instead of scripts, you might want to consider building a…

sure!

you could say things like:

I'm so sorry to hear that.I'm here for you.How are you doing? [and then listening as intently as you can to the answer]Would you like to talk about [name of person who's died]?