Pointel Inc

Are you prepared for the unexpected? Disasters can strike at any time, but with CCaaSSync, you can rest easy knowing that your contact center will be ready. Our cloud-based disaster recovery solution ensures business continuity even in the face of unexpected events. Keep your agents connected and your customers happy with CCaaSSync.

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Unleash the potential of Genesys Cloud and ServiceNow for a better Customer Experience with Pointel’s Genesys Adapter for ServiceNow.

Pointel Adapter integrates Genesys Cloud with ServiceNow to boost the efficiency of your contact center agents. Empower your agents with 360-degree customer insights to increase First-Call Resolution and provide a superior customer experience.

By implementing the Pointel adapter you can Conjoin the oracle cx cloud customers can make use of the applications such as oracle cloud marketing, sales, service, social and CRM SaaS applications. Make use of the Genesys adapter for oracle cx cloud so that agents will be able to engage the customers via telephone and digital channels which improve the sales, customer retention and also the brand value of adapter oracle CX Cloud.

Meet our team at booth #311 at the Customer Experience Community in Oracle #CloudWorld 2022 and ask questions you may have. There will be helpful giveaways while we showcase our solutions for organizations looking to improve their Customer Experience.  

Join with Pointel at Oracle CloudWorld 2022 Event

No matter where you are, it can be difficult to keep track of everything happening in your Genesys Cloud environment. Particularly when things change! 

With Pointel CMS Audit & Alert, you'll never have to worry about missing anything. You can track any changes you make quickly and easily, as well as changes made by others.

Are you having difficulty evaluating the degree to which your product or service meets your customers' expectations? The ability to measure this is crucial to the success of your brand.

"Pointel Survey360, the “Best Technology Innovation of the Year 2022” from the Contact Center World Awards, is here to help.

The solution integrates with several contact center solutions, including Genesys Cloud. With Survey360's actionable insights, you can enhance the customer experience and retain your most valuable customers.

The solution integrates with several contact center solutions, including Genesys Cloud. With Survey360's actionable insights, you can enhance the customer experience and retain your most valuable customers.

We are honored to have competed with more than 2000 participants in the contact center space from over 80 countries and to emerge victorious.

Pointel Survey360 is a closed-loop feedback solution helps contact center agents to create and conduct surveys to obtain customer feedback and capture customer experience data effectively. 

Surveys are the most reliable method to get real feedback from your customers. Efficient collection and analyzing of this valuable data can indeed give you a jump-start against your competitors. Pointel Survey360 makes it all much easier. Now create and conduct surveys to obtain customer feedback and capture customer experience data. Want to try it out to see how it works?

Configuration Management Solution by Pointel for Contact Center | Audit and Alert |

Empower multi site contact center operations team to effectively handle contact center changes and challenges.