#clm

The human-in-a-robot-suit gambit is everywhere in AI hype. Cruise, GM's disgraced "robot taxi" company, had 1.5 remote operators for every one of the cars on the road. They used AI to replace a single, low-waged driver with 1.5 high-waged, specialized technicians. Truly, it was a marvel.

Globalization is key to maintaining the guy-in-a-robot-suit phenomenon. Globalization gives AI pitchmen access to millions of low-waged workers who can pretend to be software programs, allowing us to pretend to have transcended the capitalism's exploitation trap. This is also a very old pattern – just a couple decades after the Mechanical Turk toured Europe, Thomas Jefferson returned from the continent with the dumbwaiter. Jefferson refined and installed these marvels, announcing to his dinner guests that they allowed him to replace his "servants" (that is, his slaves). Dumbwaiters don't replace slaves, of course – they just keep them out of sight:

https://www.stuartmcmillen.com/blog/behind-the-dumbwaiter/

So much AI turns out to be low-waged people in a call center in the Global South pretending to be robots that Indian techies have a joke about it: "AI stands for 'absent Indian'":

https://pluralistic.net/2024/01/29/pay-no-attention/#to-the-little-man-behind-the-curtain

A reader wrote to me this week. They're a multi-decade veteran of Amazon who had a fascinating tale about the launch of Amazon Go, the "fully automated" Amazon retail outlets that let you wander around, pick up goods and walk out again, while AI-enabled cameras totted up the goods in your basket and charged your card for them.

According to this reader, the AI cameras didn't work any better than Tesla's full-self driving mode, and had to be backstopped by a minimum of three camera operators in an Indian call center, "so that there could be a quorum system for deciding on a customer's activity – three autopilots good, two autopilots bad."

Amazon got a ton of press from the launch of the Amazon Go stores. A lot of it was very favorable, of course: Mister Market is insatiably horny for firing human beings and replacing them with robots, so any announcement that you've got a human-replacing robot is a surefire way to make Line Go Up. But there was also plenty of critical press about this – pieces that took Amazon to task for replacing human beings with robots.

What was missing from the criticism? Articles that said that Amazon was probably lying about its robots, that it had replaced low-waged clerks in the USA with even-lower-waged camera-jockeys in India.

Which is a shame, because that criticism would have hit Amazon where it hurts, right there in the ole Line Go Up. Amazon's stock price boost off the back of the Amazon Go announcements represented the market's bet that Amazon would evert out of cyberspace and fill all of our physical retail corridors with monopolistic robot stores, moated with IP that prevented other retailers from similarly slashing their wage bills. That unbridgeable moat would guarantee Amazon generations of monopoly rents, which it would share with any shareholders who piled into the stock at that moment.

See the difference? Criticize Amazon for its devastatingly effective automation and you help Amazon sell stock to suckers, which makes Amazon executives richer. Criticize Amazon for lying about its automation, and you clobber the personal net worth of the executives who spun up this lie, because their portfolios are full of Amazon stock:

https://sts-news.medium.com/youre-doing-it-wrong-notes-on-criticism-and-technology-hype-18b08b4307e5

Amazon Go didn't go. The hundreds of Amazon Go stores we were promised never materialized. There's an embarrassing rump of 25 of these things still around, which will doubtless be quietly shuttered in the years to come. But Amazon Go wasn't a failure. It allowed its architects to pocket massive capital gains on the way to building generational wealth and establishing a new permanent aristocracy of habitual bullshitters dressed up as high-tech wizards.

"Wizard" is the right word for it. The high-tech sector pretends to be science fiction, but it's usually fantasy. For a generation, America's largest tech firms peddled the dream of imminently establishing colonies on distant worlds or even traveling to other solar systems, something that is still so far in our future that it might well never come to pass:

https://pluralistic.net/2024/01/09/astrobezzle/#send-robots-instead

During the Space Age, we got the same kind of performative bullshit. On The Well David Gans mentioned hearing a promo on SiriusXM for a radio show with "the first AI co-host." To this, Craig L Maudlin replied, "Reminds me of fins on automobiles."

Yup, that's exactly it. An AI radio co-host is to artificial intelligence as a Cadillac Eldorado Biaritz tail-fin is to interstellar rocketry.

Back the Kickstarter for the audiobook of The Bezzle here!

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