For Pharmacy: Press 1

When there’s a call-in for the next shift and my coworkers and I take on extra workload to help the next shift...but then we basically get told we should’ve done more because there was still extra work for the next shift.

What.

And the Bossman only scheduled 4 technicians...

Then one technician calls-in...

Then I’m 45 minutes over my shift and I can’t leave Drive-thru because my Homegirl Tech is stuck with her line at Pick-Up, pharmacy calls keep coming, there’s a line at Drop-Off, my pharmacist is trying to do a bajillion transfers, there’s nobody filling, and customers are starting to complain why there’s only one person at the register...

I thought I was ready for this day...

...then FS Manager trying to ask someone from the pharmacy if they’d like to stay and work the rest of Thanksgiving day, and all of us are like...

If we call, leave a voicemail, or text.

Because people don’t answer their phones**, don’t actually listen to their voicemails, and don’t read the text messages completely and carefully.

**Yes, I understand there are times when people just can’t pick up phone calls and that’s why we leave voicemails. And no, receiving a voicemail doesn’t mean that you play the damn thing to me when I tell you that nothing is ready for pick-up. Although I’ll admit that it is slightly satisfying to see the look on your face when you hear the message doesn’t say that your prescription is ready. Same goes for text messages.

I forgot to mention that a customer might’ve taken a video of us at the pharmacy because they were angry that they were put on hold too long on the phone and they drove all the way to the pharmacy only to find out that nothing was ready for them. They just happened to show up right after the night-time craziness when the lines and drive-thru finally cleared out, so they assumed we were just fiddling our thumbs the whole time they were on hold. I was a little flustered after dealing with the rush and when it finally clicked in my mind why they were holding their phone in such a weird angle, walking back and forth in front of the pharmacy counters. I failed to offer to double check whether something was actually ready or not. However, after they finished with their rant, they never demanded we fill something or even mention what medication they needed. So, now I’m sorta paranoid that my face is floating out there somewhere, and may be eventually shit will hit the fan and social media police will be demanding that I get booted from this place (*knock on wood*). Until then, I will make myself available for the sake of our nice regulars and to help sort out the mess some of my coworkers get themselves in.

It’s been a long week.

Oh, it’s only Tuesday...

But instead I'm literally trying not to have a panic attack over what a shit show our pharmacy has been the past few days.

And my pay stub says I had 12 hours of overtime...

But they did owe me pay for that one shift they missed...

Customers are now getting surveyed whether they’ve been asked by a team member whether they’ve had their flu shots or not.

Sucks.

And I’m getting hounded by these new hires for more hours. Except their availability doesn’t fit our needs. 

And damn scheduling program takes fucking ages to load. I can make a schedule on Excel wayyy faster.