It's Nothing Personal

“Norma [redacted] has been waiting for follow up for about 3 hours.”

“Visited [store name]. I asked for a deal that I had a coupon for. The rude little girl told me she would not honor my coupon. I spend a lot of money at Chuck E. Cheese’s and a guest should never be told no. I asked to speak to the manager immediately. A disheveled blond man with a coffee mug came up to me and asked what the problem was. I had assumed he knew his role well enough to honor the coupon as any manager should. I told him and said ‘I know you will honor this.’ He said ‘No, I don’t think I will.’ When I told him I spend a lot of money here and it was my kids birthday he said ‘Listen Karen this is a Chuck E Cheese I can’t throw a rock without hitting 3 people whose birthday it is.’ This disgusted me. My name is Norma. He was totally ignorant, rude, and condescending. I demanded to speak to the highest management staff member of this store. He had the nerve to spin in a circle and ask me ‘How can I help you?’ I demanded the corporate phone number. He was obviously trying to entertain the young girl cashier who was giggling the entire time. Completely unprofessional and rude. Worst customer service I have ever seen in a restaurant in my entire life. He gave me a card with the district corporate number on it and I told him I would not be returning to this store and I would tell my friends to not come here either. He told me to have ‘a Chuck E Day’ which was very obviously spiteful. I was furious and appalled. He is a smug jerk. After, I went to my car to cool off and called the number on the card. The corporate employee answered and said ‘Hello again Karen how have you been?’ IT WAS THE SAME JACK*** INSIDE THE STORE. MY NAME IS NORMA.