lionhearted

A lot of people ask me what my biggest fear is, or what scares me most. And I know they expect an answer like heights, or closed spaces, or people dressed like animals, but how do I tell them that when I was 17 I took a class called Relationships For Life and I learned that most people fall out of love for the same reasons they fell in it. That their lover’s once endearing stubbornness has now become refusal to compromise and their one track mind is now immaturity and their bad habits that you once adored is now money down the drain. Their spontaneity becomes reckless and irresponsible and their feet up on your dash is no longer sexy, just another distraction in your busy life. Nothing saddens and scares me like the thought that I can become ugly to someone who once thought all the stars were in my eyes.

this fucks me up every single time

This is so fucking important and I think it’s something I needed right now

Working in Retail in under 3 minutes

i had to watch this like 5 times because of no captions but lmao if someone makes a transcript for this it would be bomb

transcript: “So we have these Santas at work, right, okay? We have black and we have white Santas. And they’re like creepy, five-foot tall, lifelike animatronic… like, Santas that hold plates of cookies and milk, and they kinda look like they could wake up and come to life and murder you in your sleep– and they don’t include batteries, but we have these Santas. Like nothing screams ‘festive holiday cheer’ like a big, hulking Santa. Um. Nothin’ will jingle your jangles more. So, um, this woman comes in and she’s like, “Do you have these?” and I’m like, “Oh my god, yeah!” So a couple weeks ago we sold out of our white Santas, and we are down to like, three black Santas. And so, I take her to the aisle, I show her the Santas, and the first thing out of her mouth is, “I’m not racist, but…” and I’m like, well, I can’t– I’m not in the position to decide if you are or not, but if like– if I could use context clues and infer, uh, I would say maybe that you might be. And three, we’re talking about Santa. Like– (stuttering) did we switch subjects? And so, um, I’m in like, I– the next thing that pops out of her mouth is like, “This is not right.” and I’m like, okay, I’m sorry, but this is what the picture was. And she’s like, “No. Santa is white.” And I’m like, oh no, okay. Okay. So I’m in– I’m about to tell her, I’m like, mid-sentence, like, “I’m sorry, do you want me to go call another store, do you need me to, like, write you a raincheck just in case we we get any more.” And she’s like, “This is wrong, I want them taken down.” She interrupts me, says that, and I’m like, (pause). I like, look around, and I’m like, is she talking to me? Is this, like, my own, like, personal hell? But like, of course it is. So, um, I’m like, “I can’t take these Santas down.” And she’s like, “Why not?!” And I’m like, “You either have to buy them, or take them down yourself.” And that was like, the stupidest thing I could have ever said, because– (sighs) she takes this bag, with like, Jesus’s face, like, slammed right in the middle as a design– it’s big– she takes it off her shoulder, and starts beating these black Santas! She starts beating these Santas down, they were like, falling down… and I’m like, oh my god! What– what is happening? So like, I step in the middle of her and these Santas and I’m like, “Ma’am, ma’am, you need to leave, you need to stop, or I’m going to have to call someone.” So she like, stops, and she’s like, beet red, and like, huffin’ and puffin’, and she like, looks at me and I can tell she’s just trying to get like, a one-liner in, and she’s like, “The Santa I know is white.” And then she walks away. And I’m like, well– I’m processing what’s happening, while also thinking, like, the Santa you know? Santa’s not real. So unless you’re using an ouija board to contact good old Kris Kringle, um, from like, B.C. or whenever, I’m like, that’s pretty impressive, but how ya doin’ that. And, um, I– the last thought that ran through my mind is that, I’m like, I would hate to be in the room with her when she finds out that Jesus is not white.”

i think the best feeling is when you make someone that you like a lot laugh and their face lights up and they start giggling and you’re really happy that you were able to make someone so beautiful smile so much

this is my favorite thing in the world

One time I used my retail voice on a coworker and she was like, “Don’t use your customer voice on me, I know you’re dead inside like the rest of us, it’s just frightening and weird”

The other day I asked for a table for two in my customer voice and the waitress squinted at me and I cleared my throat and said “Sorry, still in service mode” and she dropped hers and we swapped stories about our day and my boyfriend was like “You two just became two entirely different people in like .5 seconds…”

I can be bitching up a blue streak about a customer-from-hell while the store is empty, and when the phone rings swap over to my retail voice practically in mid-sentence. I even have managers and salespeople from other stores in the chain fooled into thinking I’m infinitely friendly and helpful, and my manager’s husband thinks I’m one of the most professional people in the store. One assistant manager’s daughter dubbed me Perky-Pants because she mostly dealt with me over the phone, and was shocked to the core when I dropped an F-bomb at her graduation picnic.

The acting required in the service industry is beyond the pale. My cousin freaked out when she came to see me at work because I was all smiling and nice while helping someone who was asking inane questions and who basically forced me to walk them to the product and put it in their fucking hand but I was nice as pie until I turned around to walk away and my demeanor changed back to normal and I muttered “what a fucking moron” under my breath as I got back to my cousin. She just looked at me shocked and said “no wonder you’re so exhausted when you get home.” 

this is actually referred to as emotional labor in criminology, and is considered one of the hardest forms of labor

The art of bullshit is strong in the service industry 

I work at a fast food place and we have a regular that comes in and has continually swore at some of my employees and once I was taking his order and I was being extremely nice because I didn’t want him to swear at me and he ended up doing it anyway and right away I turned my smile to a frown and in my most stern voice I told him to get out of my store. There were children present and a mom who was looking dead at me.

I often get that at work. “How are you so happy today?” I am forcing it so hard 😂