today a dude slammed my finger on accident because he was closing a metal drawer i had my fingers in and i was on drive through and i literally screamed into the headset and the lady just kept ordering her drink as i was trying to hush down three different LOUD MEN SAYING “OH MY GOD WHAT DID HE DO TO YOUR HAND”
she just kept going
i screamed into a headset and she just kept going
working in customer service
One time I was either coming down with or getting over a bad sinus infection and suddenly had a coughing fit while helping a patron at the front desk.
And I mean, my face was red, I was practically choking trying to stop, doubled over, nearly on the floor, my coworker was asking if I was alright.
And the patron just kept talking like nothing was happening. Just kept describing their mundane problem/request while peering over the desk and down at me on the floor gagging.
One time while I was still working in a bakery, I was putting a loaf of a customer’s bread through the slicer. (Thankfully this was a fairly automatic process.) And I just up and passed out. Fell right over, blacked out for a second. I didn’t really know how I got on the floor. But the slicer was still going and no one has noticed. So I just finished the guy’s bread and gave it back to him. Then I calmly walked into the back of the bakery to tell my co-workers I passed out. They got me to go sit down, drink some orange juice and take a break. Then it was right back to work. So then I was taking this lady’s cake order and my one co-worker looks at me and asks if I’m okay. I can feel the faint coming on though so I look at the customer, say “Excuse me,” and collapse on the floor right next to the counter.
Seriously, read the notes on this post. Customer service is a special brand of hell.
We once had a patron drop down dead of a heart attack on the restaurant floor, and while my co-worker was trying to administer CPR, another patron tapped her on the shoulder to say she hadn’t gotten her cake yet. And then when she didn’t get it, complained. Like that is some evil villain bullshit right there, and that’s not even the worst of my stories from working in customer care.
Several years ago I was a manager at a Subway and one of my employees was cleaning behind the line (where they make your sandwich). He randomly dropped to the ground, clutching his chest, not speaking. I ran to him and asked what was going on and all he could say was his chest hurt. I called 911 and helped him lay on the ground. So I'm on the phone with dispatch, relaying medical questions to my employee, trying to help this poor dude, while waiting for EMS to arrive. Meanwhile, a customer walks up, sees what's going on and proceeds to say, "Are you guys open?" I said, "Uh yes, but we're in the middle of an emergency right now." He glances at my employee on the ground and says, "How long do you think this will take?"
