Andiola`s Dhembi CRA

View On WordPress

View On WordPress

Principles do not disappoint How often do you feel frustrated with a person for being unconditionally given to him? How many days have you been silently crying over your bad luck and all the obstacles and pains your life has given to you?

View On WordPress

View On WordPress

Ways to Surprise and Delight Your Customers According to the Harvard Business Review, surprises are the most powerful marketing tool because they are addictive.

Watch “5 Pieces of Advice” on YouTube

View On WordPress

#leadership #crablog #peopleoriented 5 Leadership Principle For years I have relied on the Pareto principle as a guideline to help me decide what is worth focusing on and what is not. The Pareto principle basically says that if you do the 20% of your to-do list, it will yield an 80% return of your effort.  As you are a leader and you want higher performance for your team you can use the same principal. First of all, you have to write down the specifics of your team members, write down their strengths weakens and what they need to improve. Second step you have to help every person get the place where they are doing better using the Pareto principle. 80% of the time they have to work in their strength zone 15% of their time they work in a learning zone 5 % of their time they work outside their strength zone In this way, you have the possibility to increase your team efficient and to improve their working skills step by step. Team members need leaders to describe the vision and define the team or company success. Take time to carefully craft your communication and delivery it creatively as often as possible. Teams don’t win unless their leader is determined to do everything they can to succeed, to dedicate their productivity and advancing the organization toward the vision. Through this leaders gain credibility and their people gain confidence to follow suit. If you want your people to be inspired to win the reward and celebrate the small daily victories that they archive. Make them part of your personal victory celebrations whenever possible giving them as much of the credit as you can. That not only motivate people but it also helps them to enjoy your journey. Leadership is defined by what a person does with and for others. It is established by making the team better and more productive. And the measure is what the entire group accomplished, not by the individual efforts of the person in charge. I know many individuals how to have no desire or ability to lead others. Some don’t have the people skill, others don’t have the desire to be responsible for others. https://customerrelationshipagency.com/5-leadership-principle/2019/articles/ (at Doha, State of Qatar) https://www.instagram.com/p/BvWWdv_Atqm/?utm_source=ig_tumblr_share&igshid=cj8f00uod3p9

"Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.” — David J. Greer #customerqatar #product #relationshipquotes #crablog (at Doha, State of Qatar) https://www.instagram.com/p/BvR0O5NgJoh/?utm_source=ig_tumblr_share&igshid=1jd92446n9ygp

#followers #leadership #qataragency Before you can lead you to have to learn the art of followership… The duration of a leader without followersis never more than a year, and the breakdown of leadership or their failure is always associated with the cheers of the people he had closed, but he didn’t know how to join them in a team. Leadership requires a cultivate a good communication and side by side relationship. Of course, this is not easy, not in all positions you choose your team, this takes time and you have to want to be a leader. It requires collaboration, It requires inclusion. It requires a sacrifice of selfish personal ambition for the sake of the team and the vision of the organization. It means being part of something greater than yourself. It means putting others ahead of your self and being willing to go only as fast as the people you lead. They shift their focus from “ME” to “Us”. That attitude creates a positive working environment. The workplace becomes more friendly. People begin to like each other. Chemistry starts to develop on the team and people no longer possess a “Have to” mindset instead it returns to “Want to”. https://customerrelationshipagency.com/before-you-can-lead-you-to-have-to-learn-the-art-of-followership/2019/articles/ (at Doha, State of Qatar) https://www.instagram.com/p/BvRELmIg7Br/?utm_source=ig_tumblr_share&igshid=kcv5ylzefz3k

Doing Customer Loyalty Means Having an Idea We hear from the marketing expert more and more that “Customer Loyalty is Dead“. Experts defend their thesis, with the fact that for the technological reasons and mobile developments, customers have access to see whatever they want, to compare everything between the industry’s competitors, and to buy the product that fit better to them. This claim is completely correct, but industry trends, in the end, providing the making consumer’s life easier. So this is the point… Being successful in Loyalty Programs in those days means having the idea of what’s happening in the market. Customer Loyalty is not dead, Customer Loyalty means for those who have an idea. Even today, Customer Loyalty Programshas its base in three main points, information, research, and purchase. Today’s technology allows consumers to have more information, but it is uncontrolled, as it drives the consumer to make wrong or unhappy choices. The technology gives to consumers the ability to search for their product from the warmth sofa of home’s without having to run through different stores, but don’t forget that you offer their platform so you can control it. https://customerrelationshipagency.com/doing-customer-loyalty-means-having-an-idea/2019/articles/ https://www.instagram.com/p/BvMj-TQAcxc/?utm_source=ig_tumblr_share&igshid=fy2yp4o0ycjy

Loyalty Programs Keeping your current customers is a big deal. On average, it costs 7 times more to gain a new customer than it does to keep an existing one. Increasing your customer retention rate by just 5 percent can increase profits by 25%–95%. A loyalty program provides a reason for customers to stick around and keep purchasing. It also provides data/information to allow businesses to continue to meet the needs and desires of consumers. Importance of Loyalty Programs: Create Brand Advocates: You want more than just loyal customers–you want brand advocates. These are customers who will tell friends, family members, and coworkers about how great your company is. This kind of personal, word-of-mouth advertising is more convincing than any other kind of promotional material. If you keep your customers happy, not only will they remain loyal, but they will become an intrinsic part of your referral network. https://customerrelationshipagency.com/loyalty-programs/2019/articles/ https://www.instagram.com/p/BvMj2DkAhqn/?utm_source=ig_tumblr_share&igshid=c7jwtunqbkz

Life is a Coincidence or Providence? People work hard all their life with the claim of “a better life”. How much does this cost you in your family life? How much can I make a decision only for material gain? If you decide to leave your country and go to the east, for the only reasons because you do not have taxa and you will pay less, is this sacrifice worth the unhappy you may feel by not staying close to your people? People who moved to ugly City for tax reasons make them self seem petty and stubborn. Not exactly solid bedrock for “a good life”. For a good life, the money can’t buy happiness is a truism. We usually lose our focus, that the money is only the tool for a better life and most of us get in trouble beeing Sclavs of the money. Human by their nature from the beginning steps is introduced into the standard geniuses of life. What they have dictated by society, like a checklist to be followed. We’d arrange things perfectly at the beginning, education, career, love my family, and reach our goal as planned. Of course, as I’m sure you know it doesn’t work like that. Our lives are exposed to constant turbulence, and we spend so much of our time battling crosswind, and the unreason caprices of the weather. Yet we still behave, like naive fair weather pilots: we overestimate the role of the setup, and systematically underestimate the role of correction, as an armature pilot I have learned that, is not so much the beginning that matters, but the art if corrections following take off. https://customerrelationshipagency.com/life-is-a-coincidence-or-providence/2019/inspiration/ https://www.instagram.com/p/BvMjUjgADhI/?utm_source=ig_tumblr_share&igshid=1mrg8qd52nro2

Leadership is not a Position Leadership is a process, not a position. The position is the lowest level of leadership. Nothing is wrong with having a leadership position everything is wrong with using a position to get people to follow you. The reason why positional leader usually has difficulty working with volunteers, young people, and the highly educated, is because positional leader have no influence, and this type of people tend to be more independent. You can like people without leading them, but you cannot lead people without liking them, and this is an important key to leadership. Leaders become great not because of their power but because of their ability to empower others. There are many levels of leadership, teamwork goes to a very high level because of the higher investment in people deepens the relationship, helps people to know one another better and strengthens loyalty. Performance increases because there are more leaders on the team, and help to improve everybody’s performance. https://customerrelationshipagency.com/leadership-is-not-a-position/2019/articles/ https://www.instagram.com/p/BvMjLrrAlf2/?utm_source=ig_tumblr_share&igshid=191prdg2ea3a1

Outside In Today we will talk for the “outside in”. “Outside in” it means standing in the customer’s shoes and viewing everything the company does through the customer’s eyes. If you want to be successful you have to create superior customer value, generate economics profits, over the long-term. This is why you have to use in your business the strategy from the “outside in”. The strategy from the “outside in”, it is not step by step formula but is consistencies in how you think, how you make a strategic decision, and most important, how you operate to ensure that you have to maximize the value you create and the profit you capture. Your to-do list: https://customerrelationshipagency.com/outside-in/2019/articles/ (at Doha, State of Qatar) https://www.instagram.com/p/BvMjDR9A9Ib/?utm_source=ig_tumblr_share&igshid=1xmxcsgzfc9mo

Game Of Numbers For the first time, I noticed the “Low of Average” 10 years ago, when I started my first full-time job. Then I started doing the test- agent to see and evaluate the importance of what we call “Customer Retention” or “Customer Loyalty“. It was a very simple process I just took a random list of subscribers who had asked for contract termination and started calling them one by one, trying to have a conversation with them. So the scope it was to explain to the customers why is in their interest to do not proceeded with contract terminations. Then I realized that 20 percent of the calls, accepted to stay in the company and 80 percent of them continued to contract terminations. In some of the training I’ve been participating during years regarding different sales experts, try to teach the audiences that sales are not a “Game of Numbers” or that is the old sales method, and what matters is not quantity but quality. They are right and quality is important, and it profits over time. A good seller learns to develop a dialogue with his potential customers, learns to communicate, and being perfects by increasing the quality of interaction with his customer. But still in the case of quality I have learned that sales need to be a “Game of Numbers https://customerrelationshipagency.com/game-of-numbers/2019/articles/ (at Doha, State of Qatar) https://www.instagram.com/p/BvMi5YGgy7g/?utm_source=ig_tumblr_share&igshid=1ve3se56zyyc0