Time is precious, waste it wisely.

When you’re happy, when you’re feeling generous, when you’re pleased with your gift or your service or your outcome, it’s easy to be nice. It’s easy to tip the waiter well when you’ve had a good day. It’s easy to thank the teller or the clerk when you got what you wanted out of the transaction. It’s easy to smile and chit-chat with strangers on the road when you’re in a good mood.

It’s hard to tip the waiter when you didn’t enjoy your food. It’s hard to thank the clerk for their time when you’ve just been told there’s a problem with their account and they weren’t able to fix it for you. It’s hard to think of something nice to say when your aunt gave you a crappy sweater you neither need nor want. It’s hard to be nice to people when you’ve had a shitty day. It’s HARD.

That’s what manners are for. Scripts and phrases that you learn by rote to say when you can’t think of a single nice or good thing to say from your own volition. Yes, they’re scripted. Yes, the sentiment is empty. But the scripts work in every situation, and the emptiness provides a buffer between your own unhappiness and the rest of society.

DEI does not mean lower standards.