Bianca Icaras

“They’re not smarter or faster they’re buying up others’ lifetimes to do their chores”

I see this reaction a lot, and I gotta say, it always makes me a little sad. Whenever the conversation of exploitation of labor comes up, inevitably someone finds themselves struggling with the guilt of “It is so important to me not to contribute to exploitation but I cannot do this thing myself and need someone else to do it for me, so how do I even approach that?”

Exploitation isn’t in the hiring of a service worker. Exploitation is in the respect you show them for their ability to perform the service you need from them.

I have been on a cleaning service staff before, and also been someone who hired a cleaning service, and I can tell you for sure that a lot of cleaning crews (especially worker owned ones) absolutely LOVE their clients and are genuinely happy to be able to make their lives better. The clients they don’t like? Those are the ones who disrespect the workers.

When I was involved with a cleaning service, we had everything from little old ladies living alone to McMasions with five cars as clients, and I can assure you that whenever there was someone who clearly hired us because they were overwhelmed or unable to keep their space clean, those were the households where you put a little more elbow grease in and did a deep clean even when it wasn’t paid for, because you could see how much these people were trying and struggling, and they were always so kind and generous and often embarrassed when talking to you about the job.

I only hired a service a couple if times in my life, but whenever I did, I worked with the same people as often as I could, tipped as well as I could afford, and tried to be the kind of client I would want to have, and that’s how I often ended up with my baseboards cleaned too, or my fridge scrubbed and organized or a restorative clean done in a high use room even when that wasn’t what I had scheduled or paid for.

I’ve heard the same thing from all manner of service workers over the years. Many of us like our jobs! We enjoy the work. It’s the customers that can do a number on you.