Okay, as a lot of you know, I work overnights at a hotel. Itās for a pretty recognizable brand, so we get a lot of high paying customers.
Part of my job is to prep the breakfast area before the breakfast team shows up so that breakfast is done by the time it needs to be. This, of course, means that I have to step away from the desk. It doesnāt really help that the time I need to start working on breakfast is also when customers start checking out.
So I had the bright idea of making a sign. Itās not fancy, the letters are pretty big, and it basically just saysĀ āHey if you need me Iām in the kitchen, just give a holler.ā
Itās worked really well so far; people see it, they call for me, and I get them taken care of with little to no fuss. Or, at least, itās worked up until now.
I finish prepping the breakfast area, I walk out, and at the front desk is a man, huffing and puffing. He harshly asksĀ āAre you working the front desk?ā.
I say with my best customer service voice āYes sir, I just had to prep a few things for the breakfast team. Can I help you with anything?ā
āYeah you can help me by giving me some fucking service. Iāve been waiting for almost five minutes and I have to catch my flight!ā
So I tell the man,Ā āWell, sir, if youāll look right in front of you, if you needed me, that sign tells you that I was in the kitchen.ā
And this man. Just. Fucking looks at me. And says.
āYou expect me to fucking read on my day off?ā
I was floored. That someone would say that. Completely unironically. With no hesitation.
Fucking customer service, man.
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