welcome to basketball hell

There were a few unannounced difficulties with the pre-order items.There was a slight delay in production when they were first ordered but that took a week to take care off and they ended up arriving mid-May instead of the expected late-April to early-May arrival.

However, the biggest issue was that the package with the order never arrived--rather that I never received it.

It was a few days after it’s supposed arrival that I finally started panicking. It turns out it was shipped to a neighbor’s and they left me a voicemail about setting up a day and time for pickup. However, I had difficulties getting in contact with them through the phone number they left with their message and I eventually just went over to their place to see about picking up the package. However, by then, it’d been a couple days. I regret not going over immediately after I heard the voicemail but I wasn’t sure if it would’ve been rude to just show up at their doorstep when they asked me to setup a meet..

I found out that they had left it on their doorstep instead of taking it inside (which you would assume someone would do if they asked you to schedule a pickup!!..). I contacted the shipping company to see if there was anything they could do but they weren’t the least helpful with the situation, which was expected. I also tried to contact the neighbors again at their doorstep and through a call but again, no luck there.

So with that, I have concluded that the package was stolen and lost forever. 

I have contacted my supplier to re-order the entire order and hope to get that sorted out by the end of the week. It will take about two weeks for them to arrive but unfortunately, I will be going out of state at the end of the month. As a result, I won’t be able to ship them until I get back mid-July.

If you would like a refund for those items, please contact me at [email protected]. Be sure to remember and attach your order number in your email as well (in the subject line is preferred). If you have any further questions about your order or the situation, don’t hesitate to ask.

tldr; There was a delay with production and when the package arrived, it arrived at a neighbor’s house instead of my own. They left it outside and it got stolen. I’ve re-ordered the entire order of charms and they are set to arrive in July. If you would like a refund, please contact me at [email protected] with your order number.