Aquila Q&A

Immediately assume they are pets without looking

Pet them, ESPECIALLY without asking

Ask their owners to leave without checking to see if the dog is a service animal

Roll your eyes when the dog is a service animal

Ask whether the dog is a service animal when they are clearly wearing a service coat

stop????????????? questioning my wife’s fucking service dog

It doesn’t matter if “other people have tried to bring pets inside,” that doesn’t give you the right to ask illegal questions??

That’s like saying, “Someone hit me with a stick once, so no one can use a walking cane in my establishment because they might hit me with it.”

if you see a dog wearing all of these:

ASSUME SHE IS A SERVICE DOG

Helpful Facts About Service Dogs

They can be any breed.

They may even be other species, such as miniature horses.

They are allowed anywhere the human public is allowed, such as restaurants, stores, markets, hotels, bathrooms, etc.

You do not need to ask if a dog is a service dog, as long as the dog is wearing a clearly-visible jacket.

As an owner/employee of an establishment that someone brings a dog to, you are only entitled to ask two questions. You don’t NEED to ask any. You are allowed to ask two.

The first question: “Is the animal required because of a disability?” NOTE: If it is obvious what the dog does and why it is required, you ARE NOT allowed to ask this question (for example, if the handler is in a wheelchair or also using a red-tipped white cane).

The second question: “What task does this animal perform?” ALSO not required if it’s obvious.

That’s it.

Any more and you are violating the ADA (Americans with Disabilities Act), opening yourself and your business up for a hefty lawsuit.

There are two times you are allowed to ask a service animal to leave. You are NEVER allowed to ask the dog’s handler to leave, no matter what the animal is doing.

The first time you are allowed to ask the animal to step outside: if it is not housebroken, and poses a sanitary risk.

The second time you are allowed to ask the animal to step outside: if it is acting aggressive towards or endangering other patrons.

That’s it.

You are only allowed to charge a cleaning fee if you would normally charge a human for the same fee. In other words, if the dog leaves hair on the floor and you wouldn’t charge a human for shedding on the floor, you can’t charge. If it’s a hotel and you wouldn’t charge a human for peeing in the tub, you cannot legally charge the dog for the same.

You are never allowed to ask for documentation that an animal is a legitimate service animal. This is in part to protect many people who don’t have access to medically-provided dogs, who have trained their own service dogs (perfectly legal and fine), or who can’t carry papers around with them at all times.

You may not ask that the animal perform their task for you. What the fuck, don’t do this. Think of allergy alert dogs—are you really going to wave an allergen in front of someone that might have a deadly allergy just to prove that the dog is “real?” congratulations, your ass is sued.

If you want more helpful facts please hit me up, I’m just really sick and tired of going places with my wife and her service dog only to get the message loud and clear that everyone is nervous and we’re unwelcome, when her dog is the most polite, well-trained, well-MARKED animal you’ve ever seen.

A typical conversation entering 2/3 businesses we went into today:

Person: Ma’am, you can’t have a pet in here. You have to leave. Wife: She’s a service dog. She’s wearing her coat. Person: Oh, sorry. We have to ask. People bring their pets in here sometimes, and we have to ask them to leave, because they’re not allowed. Wife: She’s not a pet, she’s a service animal.